Thomas Helmer
Details
2001 : 2003
University of North Carolina at Chapel Hill
2001 : 2003
Belcan
Information Security Engineer
2018 :
Titan Communications
Founder
2019 : 2022
Belcan
Network Administrator
Manage all aspects of triple-play service delivery at FTTX properties in the South East utilizing G-PON and Active Ethernet Technologies
Perform Tier 1, 2 and 3 Network and Video troubleshooting and engage vendors when needed
Install and Provision all G-PON equipment for service delivery
Manage equipment, circuit and technology upgrades and transitions as well as new FTTX property launches
Obtained Cisco and Zhone GPON Certifications to increase productivity and department efficiency
Network Administration, design and router configuration
Work with vendors to assist with Sales Engineering for new opportunities
2013 : 2018
Hosted America
Director of FTTX and Field Services
Fusion Arc splicing of fiber infrastructure utilizing V-Groove and Core alignment splicers.
Troubleshoot and maintain wiring, triple-play services, and equipment on service networks (GPON, BPON, Active Ethernet, and Coaxial Plants)
Assist Network and Video Engineers on property/plant-wide issues while troubleshooting and making repairs in head-ends/MDF’s and site routers
Installed PON, VOIP, networking and digital cable hardware
Reviewed other technician’s installations and maintenance practices to ensure quality
2012 : 2013
Hotwire Communications LLC
Field Operations Technician
Skills
Account Management, Broadband, Business Travel, Cabling, Call Centers, CCENT, CCNA, Cisco Certified, Cisco Networking, Cisco Systems Products, Contract Negotiation, CRM, Customer Relations, Customer Relationship Management (CRM), Customer Retention, Customer Satisfaction, Customer Service, Data Center, Enterprise Networking, Ethernet, Event Marketing, Event Planning, Fiber Optics, Internet, Interpersonal Skills, IPTV, Management, Marketing, National Account Management, Network Administration, Networking, Optical Fiber, Problem Solving, Routers, Sales, Sales Management, Sales Operations, SAS, Software Documentation, T1, Teamwork, Telecom Infrastructure, Telecommunications, Telephone, Television, Troubleshooting, Voice over IP (VoIP), VoIP, Wireless, Wiring
About
Enterprise Network Engineer with experience managing Cisco ACI, Cisco Wireless Controllers, Cisco ASA/VPN, Cisco, Dell and Force10 Switching, Palo Alto firewalls, Linux based firewalls, ACLs, UPS Systems (power load and sizing determinations), Zabbix, Cisco DNA Center, SmartNET and documenting network topologies in Visio.
Office and Data Center equipment rack designs and installations. Migrating firewalls from/to multiple platforms, enterprise-wide life-cycle equipment upgrades and equipment determinations.
Working knowledge of Python, Linux, Viptella SD-WAN and VMWare vCenter/Host management, Active Directory.
I enjoy working with and expanding my skillset in all things technology, currently focusing on CCNP Enterprise and CCNP Wireless certifications.
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