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Timothy Infusino
Information Security Analyst at Froedtert Health
Twin Lakes, WI, United States
Details
Experience:
2021 : Present
Froedtert Health
Information Security Analyst
Set up new users and updated existing user access including Active Directory, Exchange, and patient care applications.
Act as primary trainer for company WIAPP Provisioning team members, training 22 provisioners according to best practices.
Lead the WI Identity & Access Management Council.
Directed provisioning project, developing access for 86 users in 26 applications within 2 weeks, contributing to company-wide initiative transitioning to a national tech support program.
2018 : 2021
Ascension Technologies
Technology Analyst
Managed setup for new users and updated user access for existing users through Active Directory, Exchange, and patient care applications.
Collaborated and communicated with colleagues to achieve goals.
Ensured compliance with all relevant policies, procedures, and standards.
2013 : 2018
Ascension Information Services (AIS)
Technical Engineering Associate
Provided knowledgeable end-user support including phone and remote interactions, averaging 40 calls daily with a first call resolution rate of 88%.
Supported Microsoft Windows, Microsoft Office, Exchange, and patient care applications, performing hardware and software troubleshooting knowledgeably.
Addressed issues with applications and devices, handled drive mapping, set up printers, and escalated tickets for specialty problems.
Served as Project Lead for Service Desk Windows 7 Migration, including building a custom service desk image and testing applications.
2010 : 2013
Ministry Health Care
IT Service Desk
Address all end user application issues, as well as setup and install new hardware.
2009 : 2010
AMI Information Systems
Customer relations
Froedtert Health
Information Security Analyst
Set up new users and updated existing user access including Active Directory, Exchange, and patient care applications.
Act as primary trainer for company WIAPP Provisioning team members, training 22 provisioners according to best practices.
Lead the WI Identity & Access Management Council.
Directed provisioning project, developing access for 86 users in 26 applications within 2 weeks, contributing to company-wide initiative transitioning to a national tech support program.
2018 : 2021
Ascension Technologies
Technology Analyst
Managed setup for new users and updated user access for existing users through Active Directory, Exchange, and patient care applications.
Collaborated and communicated with colleagues to achieve goals.
Ensured compliance with all relevant policies, procedures, and standards.
2013 : 2018
Ascension Information Services (AIS)
Technical Engineering Associate
Provided knowledgeable end-user support including phone and remote interactions, averaging 40 calls daily with a first call resolution rate of 88%.
Supported Microsoft Windows, Microsoft Office, Exchange, and patient care applications, performing hardware and software troubleshooting knowledgeably.
Addressed issues with applications and devices, handled drive mapping, set up printers, and escalated tickets for specialty problems.
Served as Project Lead for Service Desk Windows 7 Migration, including building a custom service desk image and testing applications.
2010 : 2013
Ministry Health Care
IT Service Desk
Address all end user application issues, as well as setup and install new hardware.
2009 : 2010
AMI Information Systems
Customer relations
Company:
Froedtert Health
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