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Timothy Oesterle
Cybersecurity Analyst at Board of Regents of the University System of Georgia
Athens, GA, United States
Details
Experience:
Processes analysis of network traffic to determine risks within the USG.
Performs duties in both a Security Operations Center (SOC) capacity and an Enterprise Security Operations Center (ESOC) capacity.
Communicates risks to Institutions within the USG.
Works with the USO Workstations team to follow up on security alerts that present on endpoint machines within the organization.
Performs Weekly and End of Year analytics to recap on processed security events for the designated time periods.
2019 : Present
Board of Regents of the University System of Georgia
Cybersecurity Analyst
Responsible for providing a single point of contact for all University System of Georgia customers in need of IT support from the Board of Regents Division of Information Technology Services.
Responsible for providing initial assessment of categorization, prioritization and troubleshooting for incidents and service requests.
Liaises with specialized technical and administrative staff to ensure the office supplies, maintains, and delivers services in accordance with the SLAs with the customers.
Accurately and efficiently communicates with customers via telephone, e-mail and other electronic mediums.
Aided in the development of technical documentation and troubleshooting procedures by way of Service-Now knowledge base articles.
2017 : 2019
Board of Regents of the University System of Georgia
IT Support Center Analyst
Responsible for managing the operations of the Helpdesk including but not limited to network
management, consistent communication, customer service and Level 1 support for HQ and the field.
Responsible for purchasing, provisioning and setting up new equipment for users.
Oversaw the ID Badge Maintenance for HQ and Stores.
Oversaw and trained an IT Intern for six months in 2016.
Report on helpdesk metrics.
2016 : 2017
ZAX LLC
SYSTEMS ANALYST
Responsible for Level 1 Helpdesk for the Zaxby’s Corporate Stores.
Responsible for shipping, receiving and provisioning equipment for stores.
Worked as part of a team to provide Technical Support to 140 stores and 50+ above store level users.
2015 : 2016
Zax LLC
JUNIOR SYSTEMS ANALYST
Responsible for managing the daily operations of the restaurant while working independently and as a
part of a team.
Responsible for the selection, development, safety and performance management of employees.
Ensures that guests are satisfied with their dining experience.
Oversees the inventory and ordering of food and supplies in order to optimize profits.
TRAINING CAMP, REMOTE OPERATIONS TEAM MEMBER
2014 : 2015
Zax LLC
ZAXBY’S, ASSISTANT MANAGER
Performs duties in both a Security Operations Center (SOC) capacity and an Enterprise Security Operations Center (ESOC) capacity.
Communicates risks to Institutions within the USG.
Works with the USO Workstations team to follow up on security alerts that present on endpoint machines within the organization.
Performs Weekly and End of Year analytics to recap on processed security events for the designated time periods.
2019 : Present
Board of Regents of the University System of Georgia
Cybersecurity Analyst
Responsible for providing a single point of contact for all University System of Georgia customers in need of IT support from the Board of Regents Division of Information Technology Services.
Responsible for providing initial assessment of categorization, prioritization and troubleshooting for incidents and service requests.
Liaises with specialized technical and administrative staff to ensure the office supplies, maintains, and delivers services in accordance with the SLAs with the customers.
Accurately and efficiently communicates with customers via telephone, e-mail and other electronic mediums.
Aided in the development of technical documentation and troubleshooting procedures by way of Service-Now knowledge base articles.
2017 : 2019
Board of Regents of the University System of Georgia
IT Support Center Analyst
Responsible for managing the operations of the Helpdesk including but not limited to network
management, consistent communication, customer service and Level 1 support for HQ and the field.
Responsible for purchasing, provisioning and setting up new equipment for users.
Oversaw the ID Badge Maintenance for HQ and Stores.
Oversaw and trained an IT Intern for six months in 2016.
Report on helpdesk metrics.
2016 : 2017
ZAX LLC
SYSTEMS ANALYST
Responsible for Level 1 Helpdesk for the Zaxby’s Corporate Stores.
Responsible for shipping, receiving and provisioning equipment for stores.
Worked as part of a team to provide Technical Support to 140 stores and 50+ above store level users.
2015 : 2016
Zax LLC
JUNIOR SYSTEMS ANALYST
Responsible for managing the daily operations of the restaurant while working independently and as a
part of a team.
Responsible for the selection, development, safety and performance management of employees.
Ensures that guests are satisfied with their dining experience.
Oversees the inventory and ordering of food and supplies in order to optimize profits.
TRAINING CAMP, REMOTE OPERATIONS TEAM MEMBER
2014 : 2015
Zax LLC
ZAXBY’S, ASSISTANT MANAGER
Company:
Board of Regents of the University System of Georgia
Spoken Language:
Chinese, English, German
Profile Photo
