Tori D.
Details
Organizational Behavior
Rollins College
2006 : 2009
Diploma
Banking
Florida School of Banking
2006 : 2009
First Federal Bank
Information Security Officer
2022 : 2023
Planned Parenthood Federation of America
Manager InfoSec Service Delivery
Dedicated service manager to a highly complex single client with a focus on daily operations and client facing satisfaction.
2015 : 2018
Fiserv
Service Partner
BancPac customer support center manager. Create new delivery method for release training, implement call center methods to improve support and develop skill sets of team.
2014 : 2015
FIS
Product Support Manager
Lead the deposit operations team to ensure Gold Star customer service. Redesign department process to ensure efficiency and maximize team skill set by realigning duties for cross training opportunities. Review core system settings and implement updates to enhance quality of output.
2013 : 2014
BankFIRST
SVP Deposit Operations Manager
Skills
Banking, Branch Management, Cash Management, Change Management, Coaching, Commercial Banking, Commercial Lending, Compliance Audits, Compliance Oversight, Consumer Lending, Conversions, Core Banking, Credit, Customer Service, Database Administration, Data Conversion, Due Diligence, Financial Risk, Financial Services, Internet Banking, Issue Management, Leadership, Management, Operational Risk Management, Operations Management, Organizational Change, Organizational Development, Organizational Effectiveness, Organizational Leadership, Problem Solving, Process Improvement, Profit Improvement, Profit Maximization, Project Implementation, Project Planning, Quality Auditing, Recruiting, Regulatory Requirements, Relationship Management, Retail Banking, Risk Management, Sales, Security Awareness, Small Business Lending, Software Project Management, Team Building, Team Leadership, Training, Treasury Management, Visionary
About
Information Security Officer with strong foundation in banking and financial services. Comfortable working with FFIEC, OCC, and FDIC regulatory guidance. Experience in Information Security, Incident Response and Resolution, Deposit Operations, ACH, Wires, BSA, Customer Care, Project Management, Core Conversions, and Banking Services. I enjoy mentoring and developing my team to solve problems and create simple solutions.
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