Troy Hebert
Details
Avionics Maintenance Technology/Technician
Spartan College of Aeronautics and Technology
• Oversaw a team of 20 direct reports spread across the three security teams.
• Ensured cohesion and efficient collaboration among the distinct teams.
• Led the expansion of the email security team's functionality and scope.
• Concentrated on securing mail flow for over 80 distinct mail sending domains and almost 350 domains in total.
• Implemented enhanced security measures to protect against email-based threats.
• Spearheaded the establishment and development of the Platform Security team from the ground up.
• Focused primarily on integrating and leveraging SOAR (Security Orchestration, Automation, and Response) platforms.
• Devised and implemented intake and workflow processes to ensure the smooth operation of the newly formed team.
• Championed automation to enhance security measures and responses.
• Managed the iSeries Security team, ensuring top-tier security for key business systems.
• Oversaw the comprehensive security stack centered around a core business system, ensuring its resilience against threats.
2022 : Present
Costco Wholesale
Cybersecurity Infrastructure Manager
• Supported, maintained, and deployed specialized tools focused on Email Security.
• Initiated and successfully executed various projects revolving around advanced email security technologies, enhancing overall system security.
• Primarily led the development and enhancement of MTA (Mail Transfer Agent) and relay infrastructure.
• Ensured secure and efficient mail flow while adhering to industry standards.
• Implemented and maintained compliance with key email standards such as SPF, DKIM, and DMARC, bolstering email security and
trustworthiness.
• Developed & rolled out robust measures to ensure a secure & compliant mail flow across multiple domains.
• Continuously monitored and ensured strict adherence to SPF, DKIM, and DMARC standards, minimizing vulnerabilities and potential threats.
• Authored and upheld comprehensive documentation encompassing policies, standards, and procedures.
• Played a pivotal role in establishing clear and consistent operational practices throughout the organization.
• Conducted meticulous audits of information system activities to ensure unwavering security and compliance with internal and external
regulations.
• Actively mentored team members, promoting professional growth, skill enhancement, and the culture of knowledge sharing.
• Fostered an environment of continuous learning, ensuring team readiness to tackle emerging security challenges.
2021 : 2022
Costco Wholesale
Email Security Engineer
• Provided strategic oversight, management, and leadership for daily operations of the Engineering team.
• Collaborated effectively with peers and team members on pivotal initiatives and projects targeting enhanced support, integration, and
implementation of Infrastructure Technologies.
• Led and mentored a team of IT Engineers, emphasizing their professional development and performance optimization.
• Actively contributed as a distinguished individual performer, specializing in the Microsoft technology stack, including Exchange, Teams, and
other foundational infrastructure technologies.
• Guaranteed prompt and systematic processing of diverse requests such as support tickets, new service requests, modifications, and environment
changes.
• Managed tasks diligently, ensuring alignment with best practices and consistently surpassing service level expectations.
• Played versatile roles in large-scale IT projects, transitioning seamlessly from Program Manager to technical consultant or resource.
• Spearheaded and contributed to high-impact projects with varying complexity, including re-architecting the organization's ticketing system and
supervising firm-wide migrations to O365 services.
2019 : 2021
Milliman
Information Technology Infrastructure Team Lead
• Directed daily operations of the Operations and Support Desks, ensuring smooth and efficient service delivery.
• Established a visionary strategic direction for the service desk, crafting a roadmap that aligns with corporate standards and industry best
practices.
• Identified and acted upon opportunities for refining support services, enhancing user experience.
• Executed strategic plans and reviews, consistently achieving and often surpassing customer service objectives.
• Spearheaded the development and implementation of action plans, ensuring all service metrics – production, productivity, quality, and customer
service standards – were consistently met.
• Instituted and managed rigorous escalation procedures to address intricate issues swiftly, ensuring adherence to promised service levels.
• Closely monitored service metrics, derived actionable insights from analyses, and instigated modifications to elevate service quality.
• Augmented customer operational performance by proactively offering resources and expert technical advice through the help desk.
• Resolved customer challenges promptly, delivering tailored solutions that boosted customer satisfaction and trust.
• Employed industry-recognized process improvement methodologies, analyzing current operational practices and integrating enhancements
where needed.
• Prioritized continuous personal and professional development, attending industry workshops, staying abreast with the latest publications, and
forging strategic networks with industry peers.
2017 : 2021
Milliman
IT Operations Lead
• Provided comprehensive support for Exchange 2010 and Office 365 environments, including spam management, mobile device management, and mailbox maintenance.
• Supported and maintained a Lync 2013 environment with enterprise voice and unified messaging capabilities.
• Responsible for monitoring and maintaining anti-spam services and secure file transfer services.
• Managed a large, complex Active Directory environment efficiently.
2015 : 2021
Milliman
Messaging Administrator
Skills
Active Directory, Automation, Cisco Systems Products, Cisco Technologies, Citrix Metaframe, Cloud Computing, Consulting, Cross-functional Team Leadership, Disaster Recovery, DLP, Email Security, Engineering Management, Information Security, IT Management, IT Service Management, Leadership, Lync, Lync Server 2010, Lync Server 2013, Management, Microsoft Azure, Microsoft Exchange, Microsoft Lync Kung-Fu Master, Microsoft SQL Server, Network Administration, Network Design, Network Engineering, Network Infrastructure, Networking, Network Security, NIST, Office 365, Project Management, Resource Allocation, Router Configuration, Scrum, Security, Security Awareness, Security Controls, Security Engineering, Security Management, Security Operations, Server Administration, Server Architecture, Servers, SharePoint, SOAR, System Deployment, Team Leadership, Technical Leadership
About
Dynamic Information Security Engineering Manager with 20+ years of diversified experience in the IT and security sectors. Demonstrated history of leading teams and projects from the roles of Information Security Engineer to regional management, spanning areas like network consulting, Office 365 operations, and messaging administration. Proven expertise in operational leadership, network management, and end-to-end security engineering. Looking to leverage my extensive background in roles such as Information Security Manager, IT Director, or Information Security Director to drive strategic IT initiatives and bolster security postures for forward-thinking organizations.
• Strong skills in security awareness training and promoting a security-conscious organizational culture.
• Mastery of security technologies, including intrusion detection/prevention systems, and encryption.
• Proven track record of developing and implementing organization-wide security strategies.
• Risk assessment methodologies, identifying vulnerabilities and implementing countermeasures.
• Strong analytical skills, adept at monitoring and interpreting security metrics and KPIs.
• Demonstrated expertise in incident response planning and execution.
• Strong leadership abilities, with experience leading and mentoring security teams.
• Familiarity with cloud security, hybrid environments, and emerging technological threats.
• Ability to collaborate with stakeholders, IT teams, and executive management on security priorities.
• Experience with compliance audits and liaising with external auditors and regulatory bodies.
• Communication skills, capable of translating complex security concepts to a non-technical audience.
• Comprehensive knowledge of cybersecurity frameworks, best practices, and regulatory requirements
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