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Tuan Nguyen
Experienced IT Consultant
Washington D.C., DC, United States
Details
Experience:
2011 : Present
Accenture
Information Security
• Utilized communication skills to cultivate strong relationships with a Federal department’s management team and facilitated the successful completion of an arduous requirements gathering phase of a project to implement enhancements to the department’s web-based system.
• Established, documented and enforced project-wide web application architecture guidelines such as error handling, internationalization, and logging. Trained and assisted new software developers to ensure their quick transition into the project.
2000 : 2003
Avanade
Technical Architect
• Spearheaded a cross-functional five-person team responsible for the complete system life cycle regarding the implementation of modifications and enhancements to a Federal bureau-wide travel expense tracking system under aggressive deadlines.
• Actively liaised with the client, conducting information-gathering sessions, presentations, user trainings, and addressing client-raised issues and providing verbal and written updates and status reports.
• Successfully overcame a Federal client’s lack of documentation pertaining to the client’s legacy system by conducting research and information gathering sessions with the client’s employees. Utilized positive relationships with the client’s accounting managers and users to ease their reluctant transition to the new Oracle-based system.
• Single-handedly constructed a network of three server towers and ten workstations for a large telecommunications firm. Coordinated the purchase and delivery of the large inventory, manually integrated and tested the hardware, software and network components, and produced a technical user guidebook.
1998 : 2000
Accenture
Team Lead
• Managed the technical implementation of a major enhancement to a Federal client’s financial system. Worked closely with the client’s technical staff and CGI’s software baseline team to identify and resolve potential issues and created conversions jobs to update affected database fields. Assisted the CGI function team with developing a user training manual. Successfully conducted an impromptu training session for the system users when the CGI training team’s arrival to the client site became significantly delayed.
• Delegated issue orders to the technical team, analyzed the proposed software modifications and their impact on the Federal client's financial system, and coordinated the modification's migration into the client's production environment.
• Led on-call team responsible for quickly resolving issues arising from time-critical nightly batch runs of a client’s financial system.
1995 : 1998
CGI Federal
Technical Lead
Accenture
Information Security
• Utilized communication skills to cultivate strong relationships with a Federal department’s management team and facilitated the successful completion of an arduous requirements gathering phase of a project to implement enhancements to the department’s web-based system.
• Established, documented and enforced project-wide web application architecture guidelines such as error handling, internationalization, and logging. Trained and assisted new software developers to ensure their quick transition into the project.
2000 : 2003
Avanade
Technical Architect
• Spearheaded a cross-functional five-person team responsible for the complete system life cycle regarding the implementation of modifications and enhancements to a Federal bureau-wide travel expense tracking system under aggressive deadlines.
• Actively liaised with the client, conducting information-gathering sessions, presentations, user trainings, and addressing client-raised issues and providing verbal and written updates and status reports.
• Successfully overcame a Federal client’s lack of documentation pertaining to the client’s legacy system by conducting research and information gathering sessions with the client’s employees. Utilized positive relationships with the client’s accounting managers and users to ease their reluctant transition to the new Oracle-based system.
• Single-handedly constructed a network of three server towers and ten workstations for a large telecommunications firm. Coordinated the purchase and delivery of the large inventory, manually integrated and tested the hardware, software and network components, and produced a technical user guidebook.
1998 : 2000
Accenture
Team Lead
• Managed the technical implementation of a major enhancement to a Federal client’s financial system. Worked closely with the client’s technical staff and CGI’s software baseline team to identify and resolve potential issues and created conversions jobs to update affected database fields. Assisted the CGI function team with developing a user training manual. Successfully conducted an impromptu training session for the system users when the CGI training team’s arrival to the client site became significantly delayed.
• Delegated issue orders to the technical team, analyzed the proposed software modifications and their impact on the Federal client's financial system, and coordinated the modification's migration into the client's production environment.
• Led on-call team responsible for quickly resolving issues arising from time-critical nightly batch runs of a client’s financial system.
1995 : 1998
CGI Federal
Technical Lead
Company:
Accenture
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