Profiles search
Will Chen
Information Security Analyst at Quorum Software
Houston, TX, United States
Details
Experience:
2021 : Present
Quorum Software
Information Security Analyst
2018 : 2021
The Friedkin Group
Systems Engineer
Currently support the infrastructure end of IT including servers, backups, upkeep of data center, as well as the company's audio/visual projects and upgrades.
-Technical-
Deploy Windows and Linux physical and virtual servers for UAT and PRD environments, which host company software applications, internal or client databases, and infrastructural IT functions (Server 2008-2012 R2, Hyper-V, RHEL 6.5)
Ensure excellent hardware-health upkeep of all the data center servers, coordinating repairs and communicating downtime with the affected users (Dell PowerEdge servers, PowerVault cabinets)
Manage disaster recovery tape backups including job scheduling, data integrity verification, mission critical restores, and off-site data logistics (CA ArcServe 16.5, Iron Mountain)
Monitor and resolve any mission critical server downtime 24/7 during on-call (PagerDuty)
Maintain and purchase web domains and manage cloud DNS (various registrars, Total Uptime)
-General Experience-
Integrating servers with SAN and managing SAN “replays” and volumes for backtracking data or data migration (Dell Compellent SAN)
Working with server monitoring software (SolarWinds, EMCO Ping Monitor, Splunk)
-Other-
Handle audio/visual needs for video projection and web conferencing in all meeting rooms
Coordinated and implemented the revamping of all 15+ meeting rooms across all four offices to have web-conferencing capabilities and updated video inputs (Polycom CX5500, Skype for Business)
Assisted in setting up a new satellite office in Tampa, including provisioning all the essential cables, tools, and hardware, setting up a web conferencing system, and onboarding employees
Spearheaded the procurement and pilot testing of a video conferencing solution across the Houston and Dallas office for proof-of-concept, testing reliability and simplicity, and enhancing the overall experience between offices and point-to-point (LifeSize Cloud, LifeSize Icon 600)
2015 : 2018
Quorum Business Solutions, Inc.
System Administrator
Provided internal IT support in a fast paced environment to all four Quorum offices of over 400 employees including new hire onboarding and laptop deployments
-Technical-
Assisted in implementing the company’s first PXE server, which simplified deployment procedures, reduced the time needed to deploy laptops, and allowed granular customization
Built, tailored, and conducted thorough tests to various custom images for deployment
Administrated various accounts for employees and laptop monitoring (Windows Active Directory, Office 365, MITEL, McAfee EPO)
-Other-
Maintained and purchased company inventory and software licensing such as computers, monitors, various peripherals, and all software products deployed
Trained and closely worked with fellow desktop admins with daily tickets and projects
Led a small team of two and coordinated a mass deployment of laptops and peripherals for over 100 new hires across all offices in a short three month span
2013 : 2015
Quorum Business Solutions
Desktop Administrator
Setup and operated audio/video equipment, computers, and networks for clienteles – with a focus on computer support and repair, and wireless networks
Deployed and troubleshoot wireless networks and bulks of computers with client software and wireless printing capabilities for multiple clientele in trade shows
Provided standby technical support for business clients during trade shows for computer, audio/visual, and basic network issues
Developed a user-friendly GUI tool to automate refreshing rental computers, reducing the amount of time needed by more than half with more functionalities (CMD-line scripting)
Worked with major clients such as Halliburton, Baker Hughes, Weatherford, Schlumberger
2012 : 2013
Data Display Audio Visual
Audio Visual Technician
Quorum Software
Information Security Analyst
2018 : 2021
The Friedkin Group
Systems Engineer
Currently support the infrastructure end of IT including servers, backups, upkeep of data center, as well as the company's audio/visual projects and upgrades.
-Technical-
Deploy Windows and Linux physical and virtual servers for UAT and PRD environments, which host company software applications, internal or client databases, and infrastructural IT functions (Server 2008-2012 R2, Hyper-V, RHEL 6.5)
Ensure excellent hardware-health upkeep of all the data center servers, coordinating repairs and communicating downtime with the affected users (Dell PowerEdge servers, PowerVault cabinets)
Manage disaster recovery tape backups including job scheduling, data integrity verification, mission critical restores, and off-site data logistics (CA ArcServe 16.5, Iron Mountain)
Monitor and resolve any mission critical server downtime 24/7 during on-call (PagerDuty)
Maintain and purchase web domains and manage cloud DNS (various registrars, Total Uptime)
-General Experience-
Integrating servers with SAN and managing SAN “replays” and volumes for backtracking data or data migration (Dell Compellent SAN)
Working with server monitoring software (SolarWinds, EMCO Ping Monitor, Splunk)
-Other-
Handle audio/visual needs for video projection and web conferencing in all meeting rooms
Coordinated and implemented the revamping of all 15+ meeting rooms across all four offices to have web-conferencing capabilities and updated video inputs (Polycom CX5500, Skype for Business)
Assisted in setting up a new satellite office in Tampa, including provisioning all the essential cables, tools, and hardware, setting up a web conferencing system, and onboarding employees
Spearheaded the procurement and pilot testing of a video conferencing solution across the Houston and Dallas office for proof-of-concept, testing reliability and simplicity, and enhancing the overall experience between offices and point-to-point (LifeSize Cloud, LifeSize Icon 600)
2015 : 2018
Quorum Business Solutions, Inc.
System Administrator
Provided internal IT support in a fast paced environment to all four Quorum offices of over 400 employees including new hire onboarding and laptop deployments
-Technical-
Assisted in implementing the company’s first PXE server, which simplified deployment procedures, reduced the time needed to deploy laptops, and allowed granular customization
Built, tailored, and conducted thorough tests to various custom images for deployment
Administrated various accounts for employees and laptop monitoring (Windows Active Directory, Office 365, MITEL, McAfee EPO)
-Other-
Maintained and purchased company inventory and software licensing such as computers, monitors, various peripherals, and all software products deployed
Trained and closely worked with fellow desktop admins with daily tickets and projects
Led a small team of two and coordinated a mass deployment of laptops and peripherals for over 100 new hires across all offices in a short three month span
2013 : 2015
Quorum Business Solutions
Desktop Administrator
Setup and operated audio/video equipment, computers, and networks for clienteles – with a focus on computer support and repair, and wireless networks
Deployed and troubleshoot wireless networks and bulks of computers with client software and wireless printing capabilities for multiple clientele in trade shows
Provided standby technical support for business clients during trade shows for computer, audio/visual, and basic network issues
Developed a user-friendly GUI tool to automate refreshing rental computers, reducing the amount of time needed by more than half with more functionalities (CMD-line scripting)
Worked with major clients such as Halliburton, Baker Hughes, Weatherford, Schlumberger
2012 : 2013
Data Display Audio Visual
Audio Visual Technician
Company:
Quorum Software
Spoken Language:
English, Mandarin
Profile Photo
