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William Foster
IT Cybersecurity Specialist at DISA
Salt Lake City, UT, United States
Details
Experience:
Provide tier 1 support for Global Service Desk Infrastructure
2021 : Present
DISA
IT Cybersecurity Specialist - Infrastructure Service Desk
Supports government and military personnel on the DISA/SAIC contract to troubleshoot issues with proprietary servers, databases, and applications. Performs necessary account management services by ensuring proper access is granted/restored/denied, when applicable. Mentors/trains new employees and assists managers with any task that is required to ensure compliance with the service desk contract.
• Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
2020 : 2021
SAIC
L1 Service Desk Analyst
Microsoft Software and Systems Academy | Server and Cloud Administration
Obtained the Microsoft Technology Associate (MTA 98-366) certification for Networking Fundamentals as a pre-requisite for the Microsoft Software and Systems Academy (MSSA). MSSA is an advanced 16-week technical training course developed by Microsoft. The program leverages college accredited courses with the goal of preparing transitioning service members for technical opportunities at Microsoft and their Enterprise Partners.
2020 : 2020
Saint Martin's University
Student
Responsible for translating intelligence communications, Airborne Cryptologic Language Analysts utilize fluent foreign language skills to analyze messages obtained during flight. Providing threat warnings and actionable intelligence that can assist in mission planning, these highly skilled specialists are critical to keeping our missions successful and our Airmen safe.
2014 : 2020
United States Air Force
Airborne Cryptologic Language Analyst
2021 : Present
DISA
IT Cybersecurity Specialist - Infrastructure Service Desk
Supports government and military personnel on the DISA/SAIC contract to troubleshoot issues with proprietary servers, databases, and applications. Performs necessary account management services by ensuring proper access is granted/restored/denied, when applicable. Mentors/trains new employees and assists managers with any task that is required to ensure compliance with the service desk contract.
• Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
• Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.
• Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
2020 : 2021
SAIC
L1 Service Desk Analyst
Microsoft Software and Systems Academy | Server and Cloud Administration
Obtained the Microsoft Technology Associate (MTA 98-366) certification for Networking Fundamentals as a pre-requisite for the Microsoft Software and Systems Academy (MSSA). MSSA is an advanced 16-week technical training course developed by Microsoft. The program leverages college accredited courses with the goal of preparing transitioning service members for technical opportunities at Microsoft and their Enterprise Partners.
2020 : 2020
Saint Martin's University
Student
Responsible for translating intelligence communications, Airborne Cryptologic Language Analysts utilize fluent foreign language skills to analyze messages obtained during flight. Providing threat warnings and actionable intelligence that can assist in mission planning, these highly skilled specialists are critical to keeping our missions successful and our Airmen safe.
2014 : 2020
United States Air Force
Airborne Cryptologic Language Analyst
Company:
DISA
Spoken Language:
Arabic
About
Air Force Veteran with a Top Secret/SCI Security Clearance leveraging over six years of proven experience in Intelligence Systems Management and Operations Management. Excel at improving processes, taking initiative, and completing difficult projects under any management styles including without supervision. Career supported by Department of Defense training, extensive technical support experience, an Associate of Arts in Arabic Language and Literature, and CompTIA Security+ Certified.
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