Profiles search
William Red
Threat hunting|SOC analyst
Ridgeway, VA, United States
Details
Education:
Scholarship
Azure infrastructure
Udacity
2021 : 2022
Bachelor's Degree
cyber and network security
ECPI University
2014 : 2016
front end development
Treehouse
2017 : 2018
mobile web development
Udacity
2018 : 2018
Associate's degree
Computer Science
ECPI College of Technology
2001 : 2003
Azure infrastructure
Udacity
2021 : 2022
Bachelor's Degree
cyber and network security
ECPI University
2014 : 2016
front end development
Treehouse
2017 : 2018
mobile web development
Udacity
2018 : 2018
Associate's degree
Computer Science
ECPI College of Technology
2001 : 2003
Experience:
Monitor computer networks for security issues.
Investigate security breaches and other cybersecurity incidents.
Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs.
Document security breaches and assess the damage they cause.
Work with the Director of IT and Cyber Security to perform tests/assessments and uncover network vulnerabilities.
Fix detected vulnerabilities to maintain a high-security standard.
Stay current on IT security trends and news.
Develop company-wide best practices for IT security.
Perform penetration testing and subsequent patching of systems.
Research security enhancements and make recommendations to Director of IT and Cyber Security.
Collaborates with users to discuss computer data access needs, to identify security threats and violations, and to identify and recommend needed programming or process changes.
Uses data encryption, firewalls, and other appropriate security tools and applications to conceal and protect transfers of confidential digital information.
Reviews violations of security procedures; recommends training to ensure violations do not recur.
Monitors and restricts access to sensitive, confidential, or other high-security data.
Modifies security files and applications as able and necessary to provide specialized access, allow new software to be installed or integrated, or correct errors.
Performs risk assessments, audits, and tests to ensure proper functioning of data processing activities and security measures.
Safeguards system security and improves overall server and network efficiency by training users and promoting security awareness.
Determines when to update virus protection systems by monitoring current reports of computer viruses; facilitates or performs needed updates.
Performs other related duties as assigned by the Director of IT and Cyber Security.
2023 : Present
ValleyStar Credit Union
Information Security Specialist
• Provide technical support for information technologies, system integration, desktop troubleshooting, LAN, remote access and Internet
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
• Configure software to connect to call center servers
• Obtain general understanding of OS and application operations related to company offered services
• Identify and correct or advise on operational issues in client computer systems
• Perform creation of new accounts using company provide software tools
• Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc.)
• Providing end-user support for all PC based hardware, applications and services
• New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
• Maintain and provide support for all IT infrastructure
• Provide tier 1 and tier 2 support and troubleshooting
• Troubleshoot OS, network and storage related issues
• Microsoft office 365 administrator
• Duo level 1 administrator
2021 : 2023
Faneuil Inc
IT Technical Support 2
• Trouble reporting for all outbound functions
• Trouble resolution root cause for picking/packing issues both operational and systemic
• Creation of and sending shipping reject Reports for all clients
• Assist with user set up, password resets, location set up, and put-away policies when needed)
• Assist IT and Maintenance with operational sorter issues involving trays, chutes, scanners, and system
• Point of contact for all WMS and WCS system issues and working with vendor to resolve
• Trouble shoot and resolve WMS operational system issues such as order issues, RF issues with picking or packing, and location issues
• Assist with training associates when needed
• Work Change Carrier (orders that need to be re-rate shopped interfaced to the WMS)
• Research RF and barcode issues to determine root cause of operational issues
• Super Users are trained in all departments processes, and they create and update SOP's when needed
• Assist in testing for system modifications and walk through the process operationally prior to install
• Document all system changes
• Audit item profiles and on-hand inventory
• Train associates for DLx start-ups and all new system rollouts
• Perform special projects and client requests
• Develop and analyze Location Reports
• Analyze and research operational data when requested
• Assist with all client transfers in and out of the facility both operationally and systemically
• Label new locations and totes used for the sorter and PTL where applicable
• Research all SLA and Aged order discrepancies identified by the KOP reporting team
• All other duties assigned by supervisor or manager
• Follows all safety guidelines and performs in a safe and careful manner
2020 : 2021
Radial Inc.
Superuser
• End User Support
• Install/configure/upgrade hardware/software
• Diagnose and repair hardware and software problems
• Participate in on-call rotation schedule for onsite and remote users
• Use IT support request system to document, prioritize, and track requests
• Maintain system OS and hardware (e.g., running diagnostics, deleting old temp files)
• Maintain inventory of equipment and supplies (computers, peripherals, cables, adapters, etc.)
• Build and/or install cables
• Research, learn, and evaluate new software
• Document hardware, software and systems
• Assist other IT departments with troubleshooting/repair/projects
2019 : 2020
Radial Inc.
Help Desk Support Specialist
Configure and troubleshoot Voip phones, from setting up users and changing passwords to access voicemail.
Microsoft servers and sql servers
Manage o365 applications
Vmware administrator of 60+ servers
Apply updates/patches to servers : Mortgage servicer, Datasafe Navigator, Windows server 2008 R2 and 2012.
VPN configurations for Admin and IT users
Adding users in Active directory and setting users up with correct group policy rules.
Data analysis for reports using SQL and Access.
Vmware configurations and SAN storage.
Symantec scans on daily basis and virus definitions.
Barracuda/Cisco ADSM firewall configurations, setting policies and monitoring traffic(incoming and outgoing).
Handling of tickets to make sure they are taking care of and all tickets are responded to in a timely manner.
Basic hardware and software installations from OS installs to setting up users to use software based on job position.
Recovering event logs from user pcs and error logs from switches that would be used to troubleshoot networking issues.
2016 : 2019
ValleyStar Credit Union
IT Specialist
Investigate security breaches and other cybersecurity incidents.
Install security measures and operate software to protect systems and information infrastructure, including firewalls and data encryption programs.
Document security breaches and assess the damage they cause.
Work with the Director of IT and Cyber Security to perform tests/assessments and uncover network vulnerabilities.
Fix detected vulnerabilities to maintain a high-security standard.
Stay current on IT security trends and news.
Develop company-wide best practices for IT security.
Perform penetration testing and subsequent patching of systems.
Research security enhancements and make recommendations to Director of IT and Cyber Security.
Collaborates with users to discuss computer data access needs, to identify security threats and violations, and to identify and recommend needed programming or process changes.
Uses data encryption, firewalls, and other appropriate security tools and applications to conceal and protect transfers of confidential digital information.
Reviews violations of security procedures; recommends training to ensure violations do not recur.
Monitors and restricts access to sensitive, confidential, or other high-security data.
Modifies security files and applications as able and necessary to provide specialized access, allow new software to be installed or integrated, or correct errors.
Performs risk assessments, audits, and tests to ensure proper functioning of data processing activities and security measures.
Safeguards system security and improves overall server and network efficiency by training users and promoting security awareness.
Determines when to update virus protection systems by monitoring current reports of computer viruses; facilitates or performs needed updates.
Performs other related duties as assigned by the Director of IT and Cyber Security.
2023 : Present
ValleyStar Credit Union
Information Security Specialist
• Provide technical support for information technologies, system integration, desktop troubleshooting, LAN, remote access and Internet
• Provide client support and technical issue resolution via E-Mail, phone and other electronic medium
• Configure software to connect to call center servers
• Obtain general understanding of OS and application operations related to company offered services
• Identify and correct or advise on operational issues in client computer systems
• Perform creation of new accounts using company provide software tools
• Training and educating end-users on O365 capabilities and collaboration tools (OneDrive, Skype, OneNote, Outlook etc.)
• Providing end-user support for all PC based hardware, applications and services
• New user setup and orientation including installing and configuring workstations, software, telephone services, network printing, etc.
• Maintain and provide support for all IT infrastructure
• Provide tier 1 and tier 2 support and troubleshooting
• Troubleshoot OS, network and storage related issues
• Microsoft office 365 administrator
• Duo level 1 administrator
2021 : 2023
Faneuil Inc
IT Technical Support 2
• Trouble reporting for all outbound functions
• Trouble resolution root cause for picking/packing issues both operational and systemic
• Creation of and sending shipping reject Reports for all clients
• Assist with user set up, password resets, location set up, and put-away policies when needed)
• Assist IT and Maintenance with operational sorter issues involving trays, chutes, scanners, and system
• Point of contact for all WMS and WCS system issues and working with vendor to resolve
• Trouble shoot and resolve WMS operational system issues such as order issues, RF issues with picking or packing, and location issues
• Assist with training associates when needed
• Work Change Carrier (orders that need to be re-rate shopped interfaced to the WMS)
• Research RF and barcode issues to determine root cause of operational issues
• Super Users are trained in all departments processes, and they create and update SOP's when needed
• Assist in testing for system modifications and walk through the process operationally prior to install
• Document all system changes
• Audit item profiles and on-hand inventory
• Train associates for DLx start-ups and all new system rollouts
• Perform special projects and client requests
• Develop and analyze Location Reports
• Analyze and research operational data when requested
• Assist with all client transfers in and out of the facility both operationally and systemically
• Label new locations and totes used for the sorter and PTL where applicable
• Research all SLA and Aged order discrepancies identified by the KOP reporting team
• All other duties assigned by supervisor or manager
• Follows all safety guidelines and performs in a safe and careful manner
2020 : 2021
Radial Inc.
Superuser
• End User Support
• Install/configure/upgrade hardware/software
• Diagnose and repair hardware and software problems
• Participate in on-call rotation schedule for onsite and remote users
• Use IT support request system to document, prioritize, and track requests
• Maintain system OS and hardware (e.g., running diagnostics, deleting old temp files)
• Maintain inventory of equipment and supplies (computers, peripherals, cables, adapters, etc.)
• Build and/or install cables
• Research, learn, and evaluate new software
• Document hardware, software and systems
• Assist other IT departments with troubleshooting/repair/projects
2019 : 2020
Radial Inc.
Help Desk Support Specialist
Configure and troubleshoot Voip phones, from setting up users and changing passwords to access voicemail.
Microsoft servers and sql servers
Manage o365 applications
Vmware administrator of 60+ servers
Apply updates/patches to servers : Mortgage servicer, Datasafe Navigator, Windows server 2008 R2 and 2012.
VPN configurations for Admin and IT users
Adding users in Active directory and setting users up with correct group policy rules.
Data analysis for reports using SQL and Access.
Vmware configurations and SAN storage.
Symantec scans on daily basis and virus definitions.
Barracuda/Cisco ADSM firewall configurations, setting policies and monitoring traffic(incoming and outgoing).
Handling of tickets to make sure they are taking care of and all tickets are responded to in a timely manner.
Basic hardware and software installations from OS installs to setting up users to use software based on job position.
Recovering event logs from user pcs and error logs from switches that would be used to troubleshoot networking issues.
2016 : 2019
ValleyStar Credit Union
IT Specialist
Company:
ValleyStar Credit Union
Years of Experience:
11
Skills
Active Directory, Antivirus, Cascading Style Sheets (CSS), Cisco ASA, Cisco Meraki, Computer Security, Databases, Disaster Recovery, Domain Name System (DNS), Firewalls, HTML, Hunting, IIS, Information Technology, JavaScript, jQuery, Kali Linux, Kusto Query Language (KQL), KVM Switches, Linux, Microsoft Exchange, Microsoft Products, Mitre att&ck, Network Administration, Networking, Network Security, Python (Programming Language), Red Hat Linux, Routing, Security, Server Administration, Servers, SharePoint, Software, Splunk, SQL, SQL Server Reporting Services (SSRS), Storage Area Network (SAN), System Administration, Tenable.io, Troubleshooting, TTP, Virtualization, Virtual Private Network (VPN), VMware, VMware ESX, VMware Infrastructure, VMware vSphere, Windows, Windows Server
About
Experienced System Administrator with a demonstrated history of working in the computer and network security industry. Skilled in SQL Server Reporting Services (SSRS), VMware ESX, Servers, and Networking. Strong information technology professional with a Bachelor's Degree focused in cyber and network security from ECPI University.
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