Wonder Molina
Details
Amerijet International
Information Security Analyst
As a Network / System Administrator, I perform a crucial role in ensuring the smooth and efficient operation of the organization's network and server infrastructure. Responsible for designing, implementing, and maintaining the organization's Information technology infrastructure. Including managing network devices, implementing security protocols, and monitoring network & server performance to ensure the reliability and availability of the entire network.
Key Achievements :
• Maintained excellent relations with managed services providers to implement desktop and network systems that utilize industry best practices.
• Supported end-user accounts, permissions, access rights, and storage allocations.
• Deployed workstations, servers, printers, scanners, storage, network equipment, and security systems.
• Managed all operating systems and end-user software.
• Performed and tested routine system backups and restores.
• Undertook infrastructure changes following the Change Management processes, including the timely user communication.
• Analyzed system, server, application, network, and input/output device performance.
• Recommended, scheduled, and performed software and hardware improvements, upgrades, patches, reconfigurations, and purchases.
• Conducted research on emerging products, services, protocols, and standards to support systems software procurement and development efforts.
• Supported the creation of required reports in response to business user needs.
2022 : 2023
Embassy Loans, Inc.
System Network Administrator
Working as a Desktop Support Engineer at Amerijet International Airlines, where I ensure the provision of admirable, remote technical support for Windows-based / MAC-based computers and VPN client connectivity. I identify/resolve issues, document service progress, and assure the on-time handling of all tickets by using a fresh service ticketing system.
I prepare documentation related to technical procedures, as a user guide as well as install, replace, certify, and troubleshoot network cabling infrastructure. I assure the effective management and configuration of operating systems, applications, and users' settings by re-imaging, updating, and deploying group policy updates to workstations.
The following are highlights of the value I brought to Amerijet International Airlines :
☛ Spearhead users’ administration on a regular basis, using Directory, Authentication through OKTA, IP telephony administration with NEC MA4000, and Printer Logic for printer management while working closely with network and server systems.
☛ Generated optimal outcomes by installing, supporting, configuring, overseeing, and analyzing systems and software in a client-network environment.
☛ Guaranteed secure and viable systems by ensuring all equipment is updated with the latest patches.
☛ Supported with the execution of preventative maintenance and remedial repairs on computers, laptops, tablets, printers, and peripherals.
☛ Played a notable role in overseeing, operating, troubleshooting, and restoring service to terminal service clients, PCs, and notebooks with authorized access to the network.
☛ Enhanced overall technical support experience for end-users by efficiently working on all assigned projects.
2021 : 2022
Amerijet International
IT Desktop Support Engineer
In this job role, I used Cielo Security Information and Event Management (SIEM) to provide insights and improvements. I executed multiple tasks, such as troubleshooting production items, assisting with other technical projects, and coordinating the completion of regulated security and technical compliance assessments.
Besides this, Identified rogue devices, IP conflicts, and network issues in close collaboration with higher-tier technicians. I facilitated with building and configuring full-rack sets with media servers, pollers, switches, and automation devices. It was an excellent opportunity to drive customer success and maintain optimal customer satisfaction by leading all ongoing technical activities among VIP clients and third-party dispatch technicians.
The following are highlights of the value I brought to CES Plus :
☛ Reviewed service quality, infrastructure requirements, and system capacity as well as maintained mutually agreed project plans and issues lists by communicating effectively with customers via regular meetings and conference calls.
☛ Efficiently reviewed alerts, scanned results, and supported creating remediation actions and the evaluation of its urgency and relevancy.
☛ Prevented damage to technology assets by monitoring and maintaining the current security-related infrastructure, such as SIEM and Vulnerability Scanner.
☛ Created documentation of all inquiry activities, customer requests, and escalations of issues in Zendesk ticketing system, and followed up diligently to ensure swift resolutions.
☛ Acted as the main point of contact for technical service escalations, resulting in optimizing client satisfaction by 28%.
☛ Benchmarked standard performance by monitoring computer networks for technical and security issues.
☛ Enhanced existing methodologies by rearranging the creation and implementation of standardized processes
☛ Developed and strengthened business relationship with the Director of Booth Technologies and site managers.
2018 : 2020
CESPlus
Network Operations Center Technician
Throughout my career as a Senior Helpdesk Technician, I acted as the main point of contact for all escalations and complex questions from software support technicians for smart card technologies, proximity readers, signature devices, cameras, and biometrics.
I educated co-workers in newly acquired knowledge of authentication and authorization devices. I coordinated customer resolution of current and trending issues by analyzing trends and writing educational articles. I offered detailed support and problem-solving resolution progress for customers while maintaining composure and patience in face of difficult customer situations.
The following are highlights of the value I brought to Plasco ID :
☛ Realized planned objectives by securely configuring, installing, and testing ID applications, while performing implementation of hardware, peripheral equipment, and related software on Windows, Mac, and Linux for desktop and Kiosk environments.
☛ Attained client retention by training them on desktop ID software applications, such as Asure ID, Badge Studio, Card Exchange, Card Five, Card Presso, Card Studio, Cloud Badging, EPI Suite, Lobby Track, and TruCredential.
☛ Used custom-developed solutions and technologies, such as Plasco's ID cloud badging for preparing proof of concepts and demonstrating to the customers’ requirements were met.
☛ Developed professional abilities and performance of new hires and company sales representatives by providing them training on identity and access management controls (IAM).
☛ Designed and edited technical written articles and videos for the knowledge base of new and updated problem-solving methods and information.
☛ Managed Company’s platform Cloud Badging product by troubleshooting and developing technical solutions related to web software and configuration.
☛ Improved system efficiency by diagnosing, repairing, and resolving different software, hardware, and network issues.
2016 : 2018
Plasco ID
Senior Help Desk Technician
About
Hello! I am Wonder Molina and this is what I am passionate for:
I am a detail-oriented professional equipped with 5 years of experience as well as CCNA Routing & Switching and CCENT certifications, poised to leverage a strong focus on customer service.
I demonstrated solid network management and system administration skills to ensure efficient, secure, and scalable enterprise infrastructure. As a user-centric professional with an ability to increase reliability, maximize productivity, and improve system efficiencies while maintaining the highest level of network security, based on emerging trends and practices. I have gained extensive experience in Active Directory, implementation, maintenance, and customer support activities.
My expertise successfully lies in network programmability, troubleshooting, and security, including testing for performance and operability while checking for vulnerabilities. I have an aptitude to monitor network activity, install and fix both software and hardware, perform extensive system updates, and accurately diagnose a variety of previously undetected problems.
Followings are the highlight of my entire job history:
✪I played a notable role in providing technical network support, deploying and integrating system servers and applications, troubleshooting network resources, evaluating technical alternatives, and recommending solutions.
✪I run multiple operating systems., e.g. installing multiple Virtual Machines with different operating systems and configuring them to participate in network requirements.
✪ I used Virtual Network Computing, Terminal Emulators, and File Transfer Protocols to perform software and hardware upgrades, patches, and multiple product migrations.
✪ I developed professional abilities of staff through the provision of comprehensive training in an open environment.
My background has prepared me to excel in this role and achieve your company’s goals. Backed by my superior interpersonal and multitasking capabilities, I excel at providing exceptional planning and time-management expertise and driving optimal organizational performance
While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations, creating a win-win scenario for everyone involved!
Please feel free to contact me at Wonder.Molina@gmail.com with any thoughts, comments, or questions about my work—I’m always interested in making new professional acquaintances.
Profile Photo
