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Zachary Serrano
Cyber Security Manager at City of Fresno
Clovis, CA, United States
Details
Experience:
The Cybersecurity Manager functions as the advisor for all new or existing enterprise
associated software, hardware, communications, or network elements within the City as
it pertains to security. The incumbent supervises and provides leadership to assigned
staff; manages the security of data communications systems including local and wide
area networks, communication systems, internet and intranet systems, and applications
software; and is responsible for the security of the City’s technology systems. This is an
unclassified position in which the incumbent serves at the will of the Department
Director.
2021 : Present
City of Fresno
Cybersecurity Manager
2019 :
City of Fresno
IS Security Supervisor
• Works directly for CIO.
• Develops and reviews policy and procedures.
• Conducts security audits.
• Conducts all forensic investigations.
• Directs Cybersecurity IR operations.
• Leads CSA and preparedness training.
• Conducts both RED and BLUE team operations
2018 : 2019
Kaweah Delta Health Care District
IT Security Analyst
• Works closely with the CIO and other members of the UHC management team to :
Assist in developing policies and standards for data security, management, monitoring,
and auditing to assure information security.
• Develop and review audit procedures and work with resources to assure security events
are captured and appropriate actions taken to secure the environment.
Periodically test and evaluate Information Security controls and techniques to assure
compliance with policies.
• Administer an effective policy compliance monitoring and enforcement program.
Prepare reports on the effectiveness of security policies, including policy violations,
security risks, progress of all security-related remedial actions and metrics.
Perform data collection for sensitive and confidential information requests.
Responds quickly to attacks and malicious activity.
• Provide subject matter expertise on a broad range of information security standards and
best practices.
• Remain cognizant of and adhere to policies and procedures, and all Federal and
State laws and regulations pertaining to healthcare and organizational security.
• Manage vendors relative to IT security systems software and services.
Other duties as assigned
Management Experience : Oversee all UHC INFOSEC staff. Manage time cards and assign tasks as needed. Handled all disciplinary actions for INFOSEC team. In times of emergency all IT departments fall under IT Security Admins authority.
INFOSEC Experience : AlienVault USM SIEM Certified, Cisco Meraki IDS and Adv. Security, Vipre Business Endpoint and Server, Triton Forcepoint Web and Email Filter, SolarWinds LEM, Microsoft Audit Log Auditing, PCI Audits, HIPAA Audits. Managing all 3rd party ePHI and PHI user accounts. Practical experience with both physical and cloud based security environments.
2015 : 2018
United Health Centers
IT Security Administrator
As area manager I was responsible for both the Fresno and Bakersfield locations of Nerds on Call. I coordinate my locations with Customer Service Rep's at our corporate call center and my technicians in the field. I dealt directly with clients for the company and handle customer service issues as needed. I was also responsible for all repairs and work for computers that are brought into shop. I also made all purchases for items needed for daily operations.
2013 : 2015
Nerds On Call Computer Repair
IT Area Manager
associated software, hardware, communications, or network elements within the City as
it pertains to security. The incumbent supervises and provides leadership to assigned
staff; manages the security of data communications systems including local and wide
area networks, communication systems, internet and intranet systems, and applications
software; and is responsible for the security of the City’s technology systems. This is an
unclassified position in which the incumbent serves at the will of the Department
Director.
2021 : Present
City of Fresno
Cybersecurity Manager
2019 :
City of Fresno
IS Security Supervisor
• Works directly for CIO.
• Develops and reviews policy and procedures.
• Conducts security audits.
• Conducts all forensic investigations.
• Directs Cybersecurity IR operations.
• Leads CSA and preparedness training.
• Conducts both RED and BLUE team operations
2018 : 2019
Kaweah Delta Health Care District
IT Security Analyst
• Works closely with the CIO and other members of the UHC management team to :
Assist in developing policies and standards for data security, management, monitoring,
and auditing to assure information security.
• Develop and review audit procedures and work with resources to assure security events
are captured and appropriate actions taken to secure the environment.
Periodically test and evaluate Information Security controls and techniques to assure
compliance with policies.
• Administer an effective policy compliance monitoring and enforcement program.
Prepare reports on the effectiveness of security policies, including policy violations,
security risks, progress of all security-related remedial actions and metrics.
Perform data collection for sensitive and confidential information requests.
Responds quickly to attacks and malicious activity.
• Provide subject matter expertise on a broad range of information security standards and
best practices.
• Remain cognizant of and adhere to policies and procedures, and all Federal and
State laws and regulations pertaining to healthcare and organizational security.
• Manage vendors relative to IT security systems software and services.
Other duties as assigned
Management Experience : Oversee all UHC INFOSEC staff. Manage time cards and assign tasks as needed. Handled all disciplinary actions for INFOSEC team. In times of emergency all IT departments fall under IT Security Admins authority.
INFOSEC Experience : AlienVault USM SIEM Certified, Cisco Meraki IDS and Adv. Security, Vipre Business Endpoint and Server, Triton Forcepoint Web and Email Filter, SolarWinds LEM, Microsoft Audit Log Auditing, PCI Audits, HIPAA Audits. Managing all 3rd party ePHI and PHI user accounts. Practical experience with both physical and cloud based security environments.
2015 : 2018
United Health Centers
IT Security Administrator
As area manager I was responsible for both the Fresno and Bakersfield locations of Nerds on Call. I coordinate my locations with Customer Service Rep's at our corporate call center and my technicians in the field. I dealt directly with clients for the company and handle customer service issues as needed. I was also responsible for all repairs and work for computers that are brought into shop. I also made all purchases for items needed for daily operations.
2013 : 2015
Nerds On Call Computer Repair
IT Area Manager
Company:
City of Fresno
About
Experienced Cybersecurity administrator with a demonstrated skill in both technical work and leadership with a history of working in the Medical & Federal industry. Skilled in Incident response, compliance and audits, forensic investigation, malware research and more.
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