Job Summary

ARDRI is seeking a highly skilled and driven Encompass Administrator to lead the implementation and ongoing optimization of Encompass LOS. This role is responsible for advanced system administration, workflow automation, third-party integrations, and high-level user support across the organization, including TPO partners.

The ideal candidate brings deep expertise in Non-QM lending workflows and is passionate about leveraging automation and system development to create a streamlined, efficient, and user-friendly mortgage operation.

Key Responsibilities

System Administration & Configuration

Manage user access, roles, personas, and security settings within Encompass.
Customize input forms, field triggers, business rules, milestone templates, and workflows.
Configure and maintain Non-QM-specific workflows (pre-qualification, exception routing, manual underwriting, non-standard income verification).
Oversee eFolder templates and system configurations to ensure Non-QM compliance and audit readiness.
Monitor system performance and implement updates and optimizations.

Development & Integrations

Develop and maintain Encompass plugins.
Build and support REST and SOAP-based APIs for third-party integrations.
Implement and maintain integrations with pricing engines (e.g., Polly), document providers, and Non-QM-specific services (bank statement parsing, manual asset verification).
Customize and integrate TPO Connect to enhance third-party originator workflows.

Reporting, Compliance & Quality Control

Create and maintain pipeline views, audit reports, and milestone tracking aligned with Non-QM workflows.
Monitor compliance automation for TRID, HOEPA, and Fair Lending, including Non-QM overlays.
Support audit trails for alternative income and asset documentation workflows.
Conduct UAT for system updates, integrations, and configuration changes.
Coordinate system releases, regression testing, and post-deployment issue resolution.
Participate in peer code reviews to ensure adherence to best practices.

Support & Training

Serve as Tier-2 support for complex Encompass issues.
Maintain up-to-date SOP documentation for configurations and customizations.
Lead internal training sessions on new features, workflows, and system enhancements.
Perform additional duties as assigned.

Qualifications

Required Experience

3–5 years of hands-on experience administering Encompass in a wholesale lending environment.
Strong working knowledge of Non-QM products (bank statement loans, DSCR, asset depletion, etc.).
Advanced proficiency with Encompass Admin tools, including:
Field Triggers
Input Forms
Milestones
Personas
eFolder Templates
Experience working with investor overlays and exception-based underwriting workflows.
Proficiency in Microsoft Office (Word, Excel, PowerPoint).

Education

Bachelor’s degree in Computer Science, Information Systems, or related field preferred.

Preferred Qualifications

Experience in a fast-growing or startup-style lending environment.
Strong understanding of emerging technology trends, including AI, cloud computing, and cybersecurity.
Excellent leadership, communication, and strategic thinking skills.

Why Join ARDRI?

Opportunity to lead system innovation within a growing Non-QM platform
High-impact role with visibility across operations and leadership
Collaborative, fast-paced environment focused on efficiency and growth

If you are a detail-oriented Encompass expert who thrives on building efficient systems and supporting high-performing teams, we encourage you to apply.

ARDRI

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Encompass Administrator