Job Overview

Dhaka Technologies Limited is seeking an experienced IT Consultant to conduct a comprehensive assessment for one of our client's information technology environments. The consultant will analyze current systems, applications, workflows, infrastructure, and operational processes and provide strategic, technical, and financial recommendations.

The outcome of this engagement will serve as the framework for DC Gov Information Technology (IT) Strategic Operations Plan, ensuring alignment with organizational goals, OCTO regulations, and industry best practices.

Environment & Systems in Scope

The assessment will include, but is not limited to, the following platforms and services:

Accela – Permitting and workflow management
Certifi – Certificate of Occupancy (COO) application platform
ProjectDox – Electronic plan review and permit submission
SCOUT – Public-facing permitting, inspection, and compliance analytics
Tertius – Construction inspection marketplace
Salesforce CRM

Phase 1: IT & Process Assessment

Perform a needs analysis of the current application portfolio
Analyze process flows, functional overlap, and integration gaps
Identify applications for elimination or consolidation
Assess operational congestion and pain points
Benchmark OIS operations against similar-sized municipal and District government IT organizations
Provide implementation and process improvement recommendations
Identify key improvements and industry best practices

Phase 2: Implementation Planning

Develop an implementation plan based on assessment findings
Create a detailed execution timeline and budget projections
Identify budget impacts, cost savings, and implementation strategies
Recommend new applications and elimination or modification of existing applications
Justify proposed application scope changes or new solutions
Develop a staff training, change management, and workforce development plan
Provide QA/QC benchmarks and performance measures
Deliver a comprehensive report evaluating implementation efficiency and effectiveness

Phase 3: Financial, Infrastructure & Strategic Analysis

Deliver a financial analysis comparing current and recommended IT costs
Provide itemized cost breakdowns for recommended applications
Identify one-time, ongoing, and associated implementation costs
Conduct comparative cost analysis for new technology acquisitions
Ensure IT initiatives align with DOB’s mission and business objectives
Ensure compliance with Office of the Chief Technology Officer (OCTO) regulations
Collaborate with internal departments to align technology with business needs
Prioritize IT initiatives based on business value, timelines, and budgets
Develop a 5–10 year strategic technology roadmap
Conduct performance benchmarking and analyze user feedback
Assess risks including equipment failure, data loss, security gaps, and scalability limitations
Evaluate IT infrastructure, network performance, bandwidth utilization, and compliance gaps
Identify cloud computing opportunities for scalability, flexibility, and cost efficiency
Recommend automation and artificial intelligence (AI) implementation strategies
Identify opportunities to streamline repetitive IT tasks (e.g., user provisioning, approvals, backups, monitoring)
Conduct interviews with leadership from: Office of Zoning (OZ), Office of Construction of Business Standards (OCBS), Office of Strategic Code Enforcement (OSCE), Office of the Director (OD)
Conduct a closing briefing to senior management 115 days after contract award, presenting consolidated findings and recommendations

Required Qualifications

Minimum 5 years of experience delivering IT consulting or solution architecture services for organizations comparable in size and complexity.
Strong knowledge of IT operations, infrastructure, security, and enterprise applications
Experience with government or public-sector organizations, including knowledge of District of Columbia operations, codes, and ethics
Demonstrated analytical and research skills with the ability to deliver actionable recommendations
Ability to manage multiple tasks independently in a collaborative, team-oriented environment
Technical knowledge across telecommunications, software/hardware systems, networking, audio-visual operations, information systems, and databases
Experience with Accela, SCOUT, Tertius, Certifi, Salesforce CRM, and ProjectDox
Ability to develop and execute a risk management plan to minimize disruption to ongoing operations

Additional Requirements

Participation in project kick-off and final executive briefing required
Strong focus on data security and confidentiality

Dhaka Technologies Limited Company

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