Program: Air Force Medical IT Network & Desktop Support Services (AF Medical)

Customer: HQ AMC/SG, 375th Medical Group (Scott AFB)

Location: Scott Air Force Base, IL

Clearance: Secret

Certifications: CompTIA Security+

Position Summary

The Systems Administrator provides day to day operational support, sustainment, and troubleshooting for Air Force Medical information systems supporting clinical, pharmacy, and operational medical missions. This role ensures the availability, security, and performance of medical IT infrastructure in support of En Route Care (ERC), patient safety, and mission readiness for the 375th Medical Group and HQ AMC/SG.

The Systems Administrator works closely with government medical staff, network teams, cybersecurity personnel, and systems engineers to resolve incidents, support deployments, maintain compliance, and ensure continuity of care across Air Force Medical facilities.

Key Responsibilities

Systems & Network Operations

Administers and supports Windows based medical IT systems, endpoints, and peripheral devices in clinical and operational environments
Performs Layer 2 network support including switch management, port configuration, and connectivity troubleshooting
Manages Active Directory user and device administration, group policies, and access controls
Supports Remote Desktop (RDP), Bomgar, PowerShell, and command line troubleshooting activities

Medical IT & Clinical System Support

Provides hands on support for medical devices, pharmacy automation systems, printers, kiosks, and EHR adjacent systems
Coordinates equipment verification, software validation, and system connectivity for medical applications
Supports MHS GENESIS related activities including device verification and peripheral coordination
Responds to and resolves clinical IT incidents impacting patient care and pharmacy operations

Incident Response & Troubleshooting

Diagnoses and resolves system outages, connectivity issues, and performance degradation
Identifies root causes of system issues including IP conflicts, port misconfigurations, and device failures
Coordinates with vendors, network teams, and government stakeholders to restore services rapidly
Provides follow up validation to ensure issues remain resolved

Asset & Device Management

Manages mobile device inventories including deployment, tracking, and lifecycle management
Supports IT asset accountability and inventory accuracy for medical equipment and endpoints
Assists with equipment moves, adds, and changes within medical facilities

Cybersecurity & Compliance

Operates in compliance with DoD, Air Force, and DHA cybersecurity requirements
Supports implementation of Security+ best practices and secure configuration standards
Assists cybersecurity staff with vulnerability response, access control enforcement, and secure system operations
Maintains awareness of HIPAA, PHI, and PII handling requirements in medical environments

Customer & Stakeholder Support

Serves as a trusted onsite technical resource for government medical personnel
Communicates clearly with clinical staff to translate technical issues into operational impacts
Provides responsive, mission focused support in high tempo and resource constrained environments

Required Qualifications

Bachelor's degree in Cybersecurity, Information Technology, or related discipline (or equivalent experience)
CompTIA Security+ certification (active)
Experience administering Windows systems in enterprise or government environments
Working knowledge of Active Directory, Group Policy, and Windows networking
Experience supporting medical, clinical, or operational IT environments
Ability to work independently with minimal supervision in a mission critical setting
Annual Vaccinations as Required by the MEDGROUP

Desired Qualifications

Experience supporting Air Force or DoD medical facilities
Familiarity with MHS GENESIS or EHR adjacent systems
Experience supporting pharmacy automation or medical devices
Prior experience working on AF Medical or DHA contracts

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