System Administrator - Nashville, TN

Position Summary

We are seeking a skilled and proactive System Administrator to provide day-to-day operational support for the organization’s IT systems, applications, and end-user environments across multiple locations. This role plays a critical part in ensuring reliable technology operations, effective user support, and seamless system performance in a growing multi-site environment.

This position is ideal for a mid-level IT professional with strong technical fundamentals who enjoys problem-solving, supporting users, and maintaining enterprise systems in a hands-on, collaborative environment.

This is an on-site position based in Nashville, TN.

Key Responsibilities

Provide daily support for Windows 10/11 endpoints, basic macOS support, and general workstation troubleshooting

Perform user and group management within Microsoft 365 and Active Directory/Entra ID

Assist with Microsoft Intune device enrollment and basic policy/application deployment

Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and MFA assistance

Perform routine server tasks such as monitoring, patching, permission updates, and service restarts

Troubleshoot core networking issues including DNS, DHCP, IP conflicts, VLAN awareness, and basic firewall adjustments (with guidance as needed)

Provide application support for business-critical platforms including Excede, Eclipse, StarShip, International/Navistar systems, Ford FMC tools, Isuzu ICS, and other operational systems

Utilize a ticketing system to track, manage, and resolve end-user issues; escalate when appropriate

Maintain and update technical documentation, standard operating procedures, and knowledge base articles

Support new hire onboarding and offboarding, including device setup and account provisioning

Coordinate with hardware, software, and service vendors as needed

Assist with troubleshooting and connectivity support across multiple locations, including on-site equipment replacements when required

Required Qualifications

2-3 years of experience in IT support, system administration, or a similar technical role

Strong knowledge of Windows desktop environments; familiarity with macOS and Linux preferred

Experience supporting Microsoft 365 user administration and core productivity tools

Understanding of basic server administration and virtualization concepts

Working knowledge of networking fundamentals (DHCP, DNS, IP addressing, VLAN awareness, basic firewall logic)

Experience using a ticketing system for tracking and resolving support issues

Ability to create and maintain clear technical documentation

Strong communication, customer service, and troubleshooting skills

Preferred Qualifications

Associate’s degree or higher in Computer Science, Information Technology, MIS, or related field

Experience supporting multi-location environments

Familiarity with ERP or line-of-business systems such as Excede, Eclipse, StarShip, or OEM platforms

Entry-level IT certifications such as CompTIA A+, Network+, or Microsoft Azure/M365 Fundamentals

Competencies

Strong analytical and problem-solving skills

Ability to manage multiple priorities and work efficiently in a dynamic environment

Effective communication with both technical and non-technical users

Demonstrated ownership and accountability for assigned tasks

Ability to work independently while also contributing to a team

Commitment to accuracy, reliability, and quality of work

Work Environment & Physical Requirements

This position requires on-site presence at the Nashville location

Occasional travel to local sites may be required

Must be able to lift and move equipment up to approximately 40 lbs

Occasional scheduled after-hours maintenance or updates may be required (to be discussed during the interview process)

At Thompson Truck Group our desire is to be your employer of choice. Our employees are part of our family and allow us to uphold our mission everyday.

At Thompson Truck Group, our mission is to forge lasting relationships with those we serve through legendary customer experience and service. As one of the nation’s premier International Truck dealerships spanning multiple locations, we have a large inventory of new and used trucks and trailers and provide comprehensive options for leasing, services, and parts to keep the industry moving forward.

Guided by our core values of Humility, Persistence, Respect, and Lasting Relationships, we cultivate a culture that champions collaboration and advancement for our valued customers, employees, and the communities we support.

With our large new and used equipment inventory, extensive parts inventory, and full-service capabilities, Thompson Truck Group is uniquely qualified to satisfy your needs. We call it the "Thompson Advantage," and our team of local experts is ready to help you succeed.

Our employees and the company's involvement in the community have helped TTG grow and improve the quality of life in the community to assure continuing growth into the future.

Thompson Truck Group

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