Job Title: Data Center Network Associate

Location: Onsite – 350 Cermak, Chicago, IL

Position Type: W2 / C2C

Schedule: Onsite (daily), flexible hours as needed

Job Summary

We are seeking a highly motivated, service-oriented Data Center Network Associate to support daily operations at our Chicago (ORD) data center. This role provides hands-and-eyes support within the data center environment, administers DCIM tooling (DCTrack), and supports CDK Networking, Server, and customer equipment. The ideal candidate is detail-oriented, technically curious, and comfortable working in a fast-paced, mission-critical environment.

Key Responsibilities

Data Center Operations & Ticket Management

Manage and prioritize requests through the ticketing system, ensuring timely and accurate resolution
Accept, close, and re-direct service tickets as required
Identify priority issues and escalate to appropriate teams or individuals
Coordinate activities with internal teams and external data center vendors

DCIM Administration (DCTrack)

Learn and utilize DCTrack for accurate data center asset and capacity management
Record and maintain:
- Power usage and power management data
- Equipment serial numbers and physical locations
- Cabinet and rack information

Networking & Data Center Infrastructure

Deploy cabinets, including cabinet installation, equipment placement, and power connections
Install, troubleshoot, and maintain copper and fiber optic cabling
Provide configuration assistance under the guidance of Network Engineering Leads

Server & Infrastructure Support

Deploy server, storage, and related infrastructure equipment
Assist with troubleshooting server and infrastructure issues
Perform initial configuration of servers and storage systems (e.g., iDRAC, management ports)

Knowledge & Service Excellence

Continuously build knowledge of CDK products and services
Provide accurate, timely, and customer-focused support within the data center

Required Qualifications

Hands-on experience with wiring and cable management in a data center environment
Ability to follow detailed technical instructions and procedures
Strong communication and interpersonal skills
Ability to multitask, prioritize, and manage time effectively
Proficiency with Microsoft Office and ticketing tools such as ServiceNow
Ability to work independently and collaboratively within a team
Willingness to work flexible schedules, including occasional weekends and holidays

Location & Work Authorization

Onsite Requirement: Candidates must be local to the Chicago area
Work Location: 350 Cermak, Chicago, IL (onsite daily)
Work Authorization: W2 / C2C

VITS Consulting Corp

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Data Center Network Associate