Brief Description
Under the general direction of the Senior Vice President (SVP) - Chief Financial Officer, the Chief Information Officer leads the JTA in developing, implementing and maintaining policies, procedures and standards related to technology practices and strategic plans that result in effective utilization and investment in enterprise-wide information technology and intelligent transportation systems to accomplish the JTA’s goals and objectives. Hires, develops and retains highly qualified technology professionals; establishes training programs to develop skill sets required to support technologies and meet organizational goals; and, monitors technology advances to ensure that the JTA stays abreast of emerging technologies that will support and optimize the Authority’s mission and work. Ensures the JTA has comprehensive tools, technology and processes for the transfer, storage and retrieval of electronic, print and all other forms of information essential to operate the business of the Authority. This position will entail hands-on technology development, system/program design and day to day management duties.
Essential Function(s)
- Exercise oversight authority and broad discretionary judgment to manage all functions and resources of a JTA department to achieve the department's strategic priorities.
- Communicate a vision and provide department leadership to focus employees so they may become proficient and motivated to do their best work. Through hiring, disciplining, evaluating employee performance, investigating and resolving grievances and coordinating other human resource actions with the JTA HR Department.
- Direct the development and administration of budgets, policies, projects and programs of the department to effectively and efficiently deliver high quality services to the JTA and the community.
- Collaboratively and cooperatively work with the CEO, the Executive Leadership Team and other senior leaders to analyze JTA needs and take action in response to those needs.
- Explore strategic options and determine when and how to utilize external partnerships versus internal build-out.
- Ensure that department operations conform with local, state, and federal government regulations, and to the JTA’s internal rules and policies.
- Improve service to the community by providing vision, leadership and skills that enable the JTA to benefit from technological innovation.
- Provide central information technology services to JTA departments and offices including data center operations, network services, business application development and maintenance, end user support for personal computers, strategic technology investigation, project oversight and contract administration for the JTA’s technology providers.
- Develop, coordinate and provide for overall administration of the JTA’s strategic information plan, which includes capital planning, application portfolio management support and systems infrastructure management activities.
- Lead the JTA in planning and implementing enterprise information systems, Intelligent Transportation Systems, and related infrastructure to support the business operations and achieve more cost beneficial organization-wide technology operations.
- Ensure new technology products and services are successfully implemented including process, technology, training, people and physical facilities components.
- Design, implement and evaluate the systems that support end users in the productive use of computer hardware and software.
- Oversee and evaluate system security and back up procedures.
- Anticipate and execute organizational requirements for technology solutions.
- Support cross-functional implementation projects and teams.
- Ensure that management and employees have easy access to comprehensive and useful information in order to maximize decision-making and productivity.
- Understand and can utilize financial data, corporate dashboard information and other key performance indicators to support process performance.
- Participate in the selection of vendors and in negotiating contracts.
- Recommend technology platforms, hardware, software and partnerships needed to meet requirements.
- Interact with internal and external customers to ensure continuous customer satisfaction.
- Lead the development, review and certification of all back-up and disaster recovery procedures and plans.
- Maintain and track all IT related equipment to minimize theft, ensure the Authority has the necessary equipment and provide reporting to the accounting team for proper financial allocation.
- Oversee the cybersecurity detection, prevention, training and implementation initiative efforts through innovative solutions and monitoring software.
Minimum Qualifications
- Bachelor's degree in Computer Science, Management Information System, or related field, from an accredited college or university.
- Minimum of seven (7) years of progressively responsible and relevant human resources administration experience, including three (3) to five (5) years of supervision and management of professional human resources staff experience.
- Information Technology certification(s).
Preferred Qualifications
- Transit or Transportation technology or planning experience.
- Advanced degree.
Knowledge, Skills And Abilities
- Actively demonstrate JTA’s Elements of a Leader, including being engaged, courageous, a good communicator, empathetic, a critical thinker, a team player, a strategic thinker, customer-focused, a change agent/innovative, inspirational/high energy, accountable, and having integrity.
- Knowledge of technology and business processes with a cross-functional perspective.
- Systems implementation experience.
- Extensive knowledge of IT and ITS systems and technology.
- Familiarity with desktop, notebook, handheld and server computer hardware.
- Familiarity with local and wide area network design, implementation and operation.
- Knowledge and demonstrated experience in integration of process, hardware and software.
- Develop IT and ITS communication, policy and technology trend plans in business terms for communication throughout the organization including management groups and staff.
- Demonstrate the benefits of technology to solve business issues while also managing costs and risk.
- Conceptualize, launch and deliver multiple technology projects on time and within budget.
- Work collaboratively to enhance JTA’s reputation for excellence through best practices, reviews, accountability for performance and continuous improvement.
- Strong organizational, analytic and strategic-thinking skills with demonstrate how to create, implement and monitor complex plans and translate those plans into goals and concrete methods and strategies.
- Strong communication skills, both orally and in writing, with sensitivity, passion and a focus on unity and equity.
- Knowledge of or familiarity with Federal Transit Administration (FTA) regulations.
- Knowledge of or familiarity with pertinent federal, state, and local laws, codes, and regulations including applicable Florida Statutes and other laws related to the use of public funds and tax laws.
- Highly motivated, well organized, detail-oriented, creative and innovative.
- Must possess good time-management skills and be able to multi-task.
- A career track record that shows stability with an organization and the capacity to develop and nurture relationships that culminates into overall success.
- A track record in budget management.
- Train, supervise and evaluate the performance of staff.
- Maintain a high level of confidentiality.
- Work independently as well as part of a management team.
- Deal effectively with employees at all levels within the organization as well as the public.
- Maintain a positive image as representative of employee base.
Work Environment/Physical Demands
The Chief Information Officer (CIO) works in an office environment where the noise level in the work environment is usually quiet. The CIO may be required to work extended hours, including nights, weekends, and holidays, to respond to emergencies or to meet operational needs. The position may require occasional travel to attend meetings, conferences, or training sessions.
Physical Demands May Include
- Sitting and/or standing for prolonged periods.
- Performing repetitive motions.
Acknowledgements
This position description in no way states or implies that these are the only duties to be performed. Employees are responsible for completing all mandatory training classes. Employees must also review and comply with all JTA/JTM policies, procedures, and directives. This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. All employment offers are contingent upon pre-employment drug testing.
Positions marked as ‘
Safety Sensitive’ will be subject to random testing for drug and alcohol use and if any testing is positive, the application for employment will be rejected, or if hired, employment may be terminated. Positions marked as “
COOP Essential” may be required to work whenever the Continuity of Operations Plan is activated.
Driver’s License – The position description will specify whether a driver’s license is required and the acceptable class of license. Unless an exception under Florida law exists, a nonresident must obtain a Florida driver’s license within 30 days of hire. If a driver’s license has a corrective lens restriction, the employee must wear corrective lenses when operating any vehicle for work purposes. Suspended or revoked licenses, work permits, and certain restricted licenses are not acceptable.
The Jacksonville Transportation Authority is an Equal Opportunity/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. Employees who require a reasonable accommodation as defined by the Americans with Disabilities Act (ADA) must notify JTA in advance to allow sufficient time for JTA to provide the accommodation.
