MRF: 135597
Is This YOU? Then We Want to Meet You!
We’re seeking a highly motivated NOC technician that efficiently works to ensure the stability, security, and performance of network and system infrastructures. A successful candidate will be detail-oriented, proactive in identifying issues, and committed to improving network efficiency and uptime.
Requirements
- 3-5+ years of experience in a NOC, network administration, or IT support role.
- Strong knowledge of networking, troubleshooting, and security best practices.
Hands-on experience with:
- Networking Equipment: Routers, switches, firewalls (Sophos, Aruba, Ruckus, Ubiquiti, etc.)
- Protocols & Services: BGP, OSPF, VPN, TCP/IP, DNS, DHCP, SNMP
- Monitoring Tools: RMM/MDM/NMM (NinjaOne, SolarWinds, LionGard, or equivalent)
- Cloud & Virtualization: Microsoft Azure, Hyper-V, VMware
- Certifications (preferred):
- CompTIA Network+, Security+
- Sophos Firewall Engineer, Fortinet NSE or equivalent security certification
You'll Also Need:
- Excellent communication skills
- Excellent documentation and record-keeping skills
- Desire and ability to learn new technology
- Ability to work both independently and collaboratively with cross-functional departments
Who We Are
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
Key Responsibilities
Your Mission Will Be To:
- Monitor and troubleshoot network/system issues, resolving incidents efficiently
- Identify alert patterns and develop automation to reduce recurring issues
- Generate reports on uptime, bandwidth, and system performance
- Provide direct customer support as needed
- Assist with network upgrades, security patches, and configuration improvements
- Document troubleshooting steps, procedures, and best practices
- Identify and mitigate network/system security risks
- Implement, maintain, and repair routing, switching, firewalls, and remote access
Key Metrics
- Network & System Uptime
- Incident Resolution & SLA Performance
- Bandwidth & Server Utilization Reporting Accuracy
- Customer Support & Satisfaction
Tech Checklist - Gotta Have It!
- A reliable computer (at least with an i5 processor), a stable high-speed internet connection and back up for both.
- A quiet, cozy workspace to handle calls and chats like a pro.
- Flexible with work schedule.
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?
Click Here - Your First 30-60-90 Days at LTVplus: What to Expect
Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
