Primary Responsibilities:
* Resolve escalations from System Administrator I
* Perform advanced Microsoft 365 administration including mail flow troubleshooting, shared mailbox configuration, permission issues, Teams/SharePoint access, and conditional access, MFA deployments and Intune management
* Manage Azure AD identity issues such as sync errors, stale or misconfigured devices, and SSO-related problems
* Administer NinjaRMM including agent deployment, alert tuning, patch management review, and basic automation scripting
* Troubleshoot network issues (ISP, Firewall/switch down, server down)
* Investigate backup errors and perform non mission critical restores
* small-scale project work (tasks, but not leading projects)
* Produce technical documentation and improve knowledgebase materials
* Provide guidance to System Administrator I staff
Relevant Certifications:
CompTIA Network+, Microsoft 365 Administrator Associate (MS-102), Modern Desktop Administrator (MD-102) or relevant experience
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
