The Systems Administrator supports and maintains client-facing and internal IT environments, ensuring reliable operation of servers, workstations, applications, and networked systems. This role is responsible for system stability, technical escalation support, and assisting with the deployment and ongoing management of IT solutions across multiple client environments.
Core Responsibilities
- Participate in the planning and execution of IT projects by completing assigned deliverables in coordination with project leads, ensuring work is completed within defined scope and timelines.
- Perform routine operating system updates, security patches, and software upgrades across server and workstation environments; deploy new services and system enhancements as required.
- Administer and maintain internal platforms, tools, and systems assigned to the role.
- Act as an escalation resource for complex technical issues originating from the service desk.
- Collaborate with service desk staff and technical teams to troubleshoot issues, identify root causes, and implement long-term solutions.
- Support client onboarding activities by performing required system configurations and technical setup using internal provisioning tools.
- Deploy and support client-specific IT solutions independently or as part of a cross-functional team.
- Create and maintain technical documentation, including system configurations, installation guides, and support procedures.
- Proactively monitor and maintain client network and system environments to prevent outages and performance degradation.
- Build subject matter expertise in supported technologies and contribute to internal knowledge sharing and team training efforts.
Education & Experience
- Bachelor’s degree in Computer Science, Information Systems, or a related technical field, OR equivalent professional experience (minimum three years).
- Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Associate/Expert credentials are preferred.
- Previous experience supporting managed services or multi-client IT environments is highly desirable.
Technical Skills & Competencies
- Hands-on experience troubleshooting Microsoft Windows desktop operating systems (Windows 7, 8, 10, and 11) and Microsoft Office applications, including Office 2021, 2024, and Microsoft 365 Apps.
- Experience supporting Microsoft cloud services such as Azure, Microsoft 365, Entra ID, and Exchange Online.
- Strong understanding of PC and laptop hardware repair and diagnostics.
- Experience administering and supporting Windows Server environments (2003 and newer), including Active Directory.
- Familiarity with virtualization platforms such as VMware and Hyper-V.
- Experience with endpoint security solutions (EDR) and enterprise-grade backup technologies.
- Strong customer service orientation and professional phone presence.
- Ability to diagnose and resolve a wide range of technical issues in a fast-paced environment.
- Excellent verbal and written communication skills.
- Highly organized, detail-oriented, and capable of working independently with minimal supervision.
