Position Summary
DSI Tech is looking to hire a Network Operations Center (NOC) Technician. This resource is responsible for customer support and trouble resolution in a 24/7 operational environment. The NOC professional will be responsible for monitoring in a SolarWinds environment and programming network switches, routers, firewalls, and network applications. Additionally, the NOC professional will be responsible for establishing, configuring, and troubleshooting WAN connectivity to customer locations. Furthermore, upon identifying network/system events, the NOC technician will provide initial support, including troubleshooting, problem analysis, and event isolation.
Benefits We Provide
DSI Tech offers a range of employee benefits, including a 401(k) plan with a 3% company match, medical insurance (which includes TelaDoc), dental insurance, life insurance, short-term and long-term disability insurance, paid time off (PTO), and 9.5 company-paid holidays. We are committed to ensuring employee satisfaction through our benefits program and fostering a friendly, team-based culture.
Position Responsibilities
- Provide customer support, receive calls, and perform problem resolution and trouble-ticket management in a 24X7 operations environment.
- Will resolve incidents to open tickets created by clients and constantly monitor the alerts generated by our tools to resolve incidents.
- Escalate complex or undocumented issues to higher-level technical resources (Sr. Technicians and Engineers).
- Drive resolution of telephony faults and outages, including incident management.
- Provide phone, email, and proactive monitoring technical support of customers' servers, computers, and network devices.
- Perform basic Cisco network administration duties, including assisting with router and switch configuration, patch cabling, modifying existing switches, and performing switch upgrades.
- Will work in a 24X7 shift NOC environment and will work all rotating shifts (as defined).
- Will verify that switches and routers, as well as their configured network services and protocols, operate as intended within a given network specification.
- Will exchange information clearly and concisely, and present ideas, report facts, and other information.
- Will manage own workflow and resolve questions and problems with supervisor.
- Understands and follows safety/security practices.
- Adhere to company policies and procedures.
Qualifications / Skills / Knowledge
- You possess a CCNA or are working toward certification. NOTE: CCNA is preferred over working towards the certification.
- You hold a CCENT and are working towards your CCNA.
- You have a Bachelor’s Tech degree from a 4 year accredited University or College, such as: BS in Technology, BS in Electronics and Communication, BS in Electrical Engineering, BS in Mechanical Engineering, BS in Computer Science OR you hold an Associate’s degree in a technical field related to network engineering
- You have 6 months to 1 year in a Network Technician role
- Experience using ticketing systems such as ServiceNow, Solarwinds or Remedy
- Your personality is dynamic and you possess the ability to establish and maintain a rapport with customers on both the business and technical level
- You demonstrate excellent communication skills in English, including verbal communications and written documentation
- You are comfortable working in a demanding environment where client satisfaction is the ultimate goal
- You’re a team player with good customer-service and communication skills
- You have a sense of humor and enjoy working in a team-oriented office environment
Who We Are
DSI Tech is a Cisco Gold Partner, generating over $228 million in revenue annually. We are an expanding company providing IT solutions and services since 1991, with headquarters in the thriving Dulles Technology corridor (Ashburn, Virginia).
At DSI Tech, we pride ourselves on our culture, which is based on credibility, capability, customer service, and commitment to our talented workforce and customers. We offer a comprehensive professional training program, a competitive compensation package, robust benefits, and a fun and rewarding workplace. We are excited to help accelerate your career development and growth!
DSI Tech is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability, or any other characteristic protected by law.
