A client of Innova Solutions is immediately hiring for a NOC Technician
Position type: Full-Time, Contract
Duration: 7+ Months
Location: Charlotte, NC 28277 (Onsite)
As a NOC Technician, You Will
As an Operations Technician in the Broadband NOC, you will be responsible for monitoring and maintaining the Broadband network. This role requires evaluating, opening/closing trouble tickets, and coordinating the repair of network equipment and facilities with field operations, technical support, and other work groups. Candidates must be willing to work
any shift because the operations center runs 24 hours a day, 7 days a week, 365 days a year.
- Day to Day Responsibilities
- Monitor broadband network alarms and events to identify service-impacting issues in real time.
- Acknowledge and respond promptly to alerts, customer calls, and trouble notifications.
- Create, update, and close trouble tickets with accurate documentation of faults and actions taken.
- Analyze, diagnose, and isolate network issues using EMS/OSS tools and network monitoring systems.
- Coordinate repair activities with field technicians, technical support teams, and off-net providers.
- Follow Methods of Procedure (MOPs) to support maintenance, card swaps, and network restoration tasks.
- Correlate multiple trouble reports to identify common root causes and reduce redundant work.
- Escalate issues to higher-tier teams or vendors based on severity and established guidelines.
- Document network failures, maintenance activities, and resolutions in detail to support root?cause analysis.
- Operate in a 24x7 NOC environment, ensuring smooth shift transitions through effective handoff communication.
The ideal candidate will have: Strong Broadband/DSLAM knowledge, NOC monitoring experience, EMS/OSS proficiency, solid troubleshooting skills, and the ability to work effectively in a 24x7 environment.
- Required Skills & Qualifications
- Strong knowledge of Broadband and DSLAM network systems, including topology and configurations
- Experience working in a Network Operations Center (NOC) or similar monitoring environment
- Basic understanding of Ethernet routers, switches, and ATM network equipment
- Proficiency with EMS/OSS tools for monitoring, alarming, provisioning, and inventory management
- Solid foundation in telecom concepts, network architecture, and troubleshooting procedures
- Ability to analyze, isolate, and resolve network issues efficiently
- Strong written and verbal communication skills for cross?team collaboration
- Capability to follow technical MOPs (Methods of Procedure) accurately
- Ability to work independently with minimal supervision in a 24x7 operations environment
- Willingness to work nights, weekends, holidays, and extended shifts as needed
- Preferred Skills & Qualifications
- Experience working in a broadband or telecom-focused NOC environment
- Familiarity with advanced troubleshooting of DSLAM, Ethernet, and ATM network equipment
- Hands-on experience using network diagnostic tools and advanced EMS/OSS platforms
- Industry certifications such as CompTIA Network+, CCNA, or telecom?specific credentials
- Prior experience as a technical support analyst or specialist
- Knowledge of root?cause analysis (RCA) processes and documentation
- Proven track record of operational excellence or customer service recognition
- Ability to manage multiple incidents simultaneously in a high?pressure environment
- Experience coordinating with field operations teams during network maintenance activities
- Strong presentation or reporting skills for communicating technical issues to management
Qualified candidates should
APPLY NOW for immediate consideration!
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.
ASK ME HOW.
Thank you!
Saurav Kumar
+1 678-648-7393
Saurav.Kumar@innovasolutions.com
Pay Range And Benefits
Pay Range*:$25 - $30 per hour
- Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.
Recent Recognitions
- Named One of America’s Best Employers for New Grads by Forbes (2024
- Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
- One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
- One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
- Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
- One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
- AWS Advanced Tier Services Partner with 100+ certifications
Website: https://www.innovasolutions.com/
Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral.
Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C.
- 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Innova Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - innovasolutions.
