Build Your Career Where You Matter
Join The Cook & Boardman Group, the nation’s leading provider of architectural doors, frames, hardware, specialty products, and complete security integration services.
At The Cook & Boardman Group, trust and communication are the foundation of how we work. We foster an inclusive, collaborative culture where your voice is heard, your ideas matter, and your career has room to grow. Whether you're a problem-solver, innovator, or passionate about service, you’ll thrive here.
Why Work With Us?
We’re committed to your success, personally and professionally. You’ll have access to:
- Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
- Work-Life Balance: Generous paid time off for rest, family, and self-care.
- Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.
- Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.
Be part of a team that invests in your future, celebrates your success, and values your contribution.
You will join Cook & Boardman’s Service Delivery organization, participating in the successful delivery of IT Services to the organization. As a Systems Engineer you will be focused on all systems and services related to the organization’s IT infrastructure. Your primary responsibilities will encompass recurring tasks from the operational calendar, maintenance tasks, Service Desk requests, and project tasks.
Essential Functions
- Recurring Tasks: Create, maintain, and execute the day-to-day tasks of IT systems.
- Maintenance Tasks: Participate during recurring maintenance windows as scheduled.
- Service Desk Requests: Troubleshoot and resolve escalated support requests.
- Project Tasks: Participate in IT projects through all phases. Responsible for the on-time execution of project tasks and deliverables.
- Assist with identifying and evaluating solutions, document pros/cons, make recommendations for services and systems.
- Execute tasks related to lifecycle management for services and systems within assigned delivery spectrum.
- Manage baseline configurations for services and systems.
- Monitor and manage service and systems capacity ensuring availability and uptime for the organization.
- Participate in documentation of all IT services and systems.
- Notate and document Service Desk requests as necessary and directed.
- Other and Miscellaneous tasks as necessary
Minimum Qualifications
- At least 3 years of previous experience in a Systems Administrator, infrastructure, or equivalent engineer role
- At least 3 years of experience working in a hub/spoke network or multi environment
- At least 3 years of experience within a structured Service Desk framework
- Intimate knowledge of the OSI model and the relationship between the layers
Knowledge, Skills, And Abilities - Demonstrated knowledge and experience managing and working with:
- MS 365 products and services, including Exchange Online, SharePoint, OneDrive, and Intune
- VMWare
- Virtual desktop technologies such as RDS and Azure Virtual Desktop services
- FSLogix Profile technology
- Networking, WAN/LAN, TCP/IP, VPN, SDWAN
- Aruba network switch and access points
- Network access control solutions
- Zscaler or other SASE solutions
- Managing routers, firewalls, switches, and other network devices
- Microsoft Windows Server 2016 and above
- Microsoft Active Directory, Managing GPOs, and DNS
- Supporting Windows 10 and 11 Professional
- Scripting and automation
- Azure infrastructure and networking
- SolarWinds monitoring solutions
- Strong foundation in IT Security principles
- Excellent troubleshooting and documentation skills
- Ability to work as part of a team and provide exceptional service to our coworkers
- Strong organizational skills and ability to manage multiple deliverables at one time
- Follow-through and persistence are essential
Physical Demands
The physical demands described here are representative of those required to successfully perform the essential functions of this position. While performing the duties of this role, the employee will regularly communicate verbally and in writing, and must be able to see and hear in a typical office setting. The role frequently involves sitting, walking, standing, using hands to handle or feel, and reaching with arms and hands.
Work Environment
This position operates primarily in a professional office environment. It routinely involves the use of standard office equipment such as computers, phones, printers, copiers, and filing systems. Occasional business travel may be required.
Qualification Requirements
To perform this job successfully, an individual must be able to carry out each essential duty satisfactorily. The requirements listed represent the knowledge, skills, and abilities necessary for success in the role. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Equal Opportunity Employer
The Cook & Boardman Group is an Equal Opportunity Employer and a VEVRAA Federal Contractor. We are committed to providing equal employment opportunities to all qualified individuals, including minorities, females, protected veterans, and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
