The IT Project Coordinator is responsible for cross-team coordination across technical teams not embedded within the ART, ensuring dependencies are visible, owned, and delivered on time. This role supports planning, tracking, and reporting across IT delivery, facilitates agile data collection (e.g., commitment reliability, sprint burndown, velocity), and acts as a coordinator across ET engineering, ET architecture, DevOps/platform teams, security and ISAM teams, and the business-led ART. The coordinator will help maintain cadence, streamline governance inputs, and elevate risks/issues early to the RTE and SPO.
Key Responsibilities
ART-Adjacent IT Coordination
• Coordinate with non-ART tech teams (e.g., infrastructure, platform/DevOps, security, data, integration, shared services) to align on milestones, dependencies, and capacity impacts.
• Track and manage cross-team dependencies, data readiness, and environment availability; maintain a transparent dependency register.
• Facilitate tech-to-tech alignment between Scrum Masters/Teams and external IT teams for integration points, releases, and environment needs.
Planning & Cadence Support
• Support PI Planning readiness for non-ART IT teams: dependency tickets, capacity, alignment with PI objectives.
• Coordinate PI and iteration-level commitments from external IT teams and ensure they’re reflected in ART plans/boards.
• Maintain calendar/cadence for key IT events impacting the ART (e.g., change windows, release cutovers, patch cycles, environment refreshes).
Metrics & Reporting
• Collect and validate agile delivery metrics across teams, including commitment reliability, velocity trends, burndown/burnup, blocked work, and defect trends.
• Support ART/program-level rollups for the RTE and SPO (e.g., status dashboards, health indicators, milestones, deliverables).
• Gather status updates from Scrum teams and external IT teams to ensure overall PI progress is accurately captured and reflected in regular reporting to leadership.
• Coordinate SteerCo inputs with the SPO Program Manager, including risks, delivery changes, schedule variances, and dependency status.
Risk, Issue, Change & Governance
• Maintain a consolidated RAID log for IT-owned and cross-team items; ensure timely ownership and escalation.
• Assist in the coordination of change controls impacting ART releases (CAB inputs, approvals, blackout periods).
• Partner with SPO on budget governance inputs that originate in IT (e.g., resourcing changes, vendor impacts).
Delivery Support & Enablement
• Assist Scrum Masters and teams with data hygiene (e.g., story status correctness, task burn, linking dependencies, using standard fields).
• Provide concise, consistent status communications for IT stakeholders and the ART.
• Maintain single-source-of-truth artifacts: dependency map, RAID log, release calendar.
Required Qualifications
• 3–6 years in project coordination or project management within IT delivery environments.
• Experience in SAFe, Scrum, or scaled agile environments (APM or SAFe certifications a plus: SAFe SSM, SASM, or SA).
• Proficiency with agile tooling (e.g., Jira), Confluence/SharePoint, ServiceNow, and dashboarding/reporting tools (e.g., Power BI, EZBI).
• Strong understanding of SDLC, CI/CD, and change management.
• Demonstrated ability to manage dependencies and coordinate across multiple technical domains.
• Excellent communication, follow-through, and stakeholder management skills.
Nice-to-Have
• Exposure to enterprise platforms (cloud, data integration, microservices, API management).
• Experience with risk/compliance needs in regulated environments.
• Familiarity with program increment planning and value stream concepts.
