Core Responsibilities
Infrastructure & Systems Management
- Collaborate with IT leadership to continuously monitor, maintain, and test technology infrastructure, ensuring consistent uptime and performance.
- Drive end-to-end technical planning, design, and deployment of systems, including performance tuning and recovery procedures.
- Manage infrastructure projects including servers, virtual machines, network switches, firewalls, wireless access points, and printers.
- Identify and replace failed hardware components; build and maintain standardized images for servers and client endpoints.
- Apply updates, patches, and configuration changes to keep systems current and compliant.
- Support disaster recovery initiatives and business continuity planning, including testing and implementation activities.
Security & Compliance
- Execute vulnerability remediation efforts and apply firmware upgrades across network and endpoint environments.
- Monitor Office 365, Entra ID, and EDR platforms for potential security threats; investigate incidents and perform root cause analysis.
- Implement and uphold endpoint and network security controls aligned with organizational standards.
- Maintain configuration backups and perform regular monitoring of network infrastructure.
- Support internal compliance programs and participate in change management processes.
- Recommend and introduce security best practices and productivity improvements across the IT environment.
User & Desktop Support
- Provide expert-level support for endpoint hardware and software, including both remote and on-site assistance.
- Deliver prompt, professional, and effective resolution of technical issues for end users.
- Manage Active Directory accounts, permissions, access requests, and password resets.
- Oversee onboarding and offboarding workflows for all IT-related systems and accounts.
- Support and maintain conference room technology and coordinate hardware/software procurement.
SharePoint Online & Microsoft 365
- Function as the internal subject matter expert for SharePoint Online, supporting deployment, ongoing administration, and optimization.
- Administer Microsoft 365 environments, including user management, licensing, and configuration.
- Monitor the Office 365 ecosystem for security events and operational issues.
Documentation, Asset Management & Continuous Improvement
- Maintain accurate and up-to-date IT asset records across all device types.
- Document procedures, system configurations, and helpdesk resolutions thoroughly.
- Log infrastructure tasks and collect user feedback to support iterative improvement.
- Evaluate the existing technology stack for enhancement opportunities and emerging best practices.
- Independently manage and prioritize workload in alignment with organizational goals.
- Act as primary backup to the Senior IT Director for business-critical systems.
- Liaise with internal teams and external vendors to ensure successful project delivery.
Qualifications
Education & Certifications
- Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience.
- Industry certifications preferred: Microsoft 365 Administration, Network+/CCNA or equivalent, Linux+/LPIC-1, Security+ or equivalent.
Technical Skills & Experience
- Demonstrated expertise administering and supporting SharePoint Online environments.
- Hands-on proficiency with a broad range of hardware: desktops, laptops, servers, NAS/SAN, printers, switches, firewalls, access points, mobile devices, DVRs, projectors, time clocks, and more.
- Experience with core IT applications including Office 365, Adobe Acrobat, Active Directory/DNS/DHCP, VPN, remote management tools, helpdesk platforms, endpoint protection, backup solutions, VOIP, WSUS/patch management, Dropbox, and Box.
- Working knowledge of operating systems: Windows 10/11, Windows Server 2016/2019/2022, Synology DSM, and Ubuntu Linux.
- Familiarity with virtualization platforms and disaster recovery/business continuity frameworks.
- Experience with NIST 800-53 controls, AWS, and SonicWall environments.