Job Summary
Do you enjoy managing the IT environment for organizations with team members? Are you an IT support generalist with relevant industry certifications, such as Microsoft, Cisco, VMware, PMP and/or SQL? If this is you, apply now to join our IT Team as Senior IT Analyst - System Administrator. This role is a Regular, Full-time (1.0 FTE) that performs high-level systems analysis, configurations, and programming support in the use of design methods, concepts, tools, and software. An employee assigned to this classification will provide expert level technical support and guidance for infrastructure, systems, databases, and programs with special programming and systems analysis needs. Work may include advanced diagnostic troubleshooting, technical support for applications, hardware and software products, databases, database management systems, and network infrastructure equipment.
Distinguishing Characteristics
This position is a professional level classification, and the third level of the IT Analyst series. An employee assigned to this classification works independently on complex assignments that are of substantial importance to management and the technological infrastructure. This role will lead and manage projects and will act as a subject matter expert under the general supervision of a supervisor or director.
Position Series
- IT Technician
- IT Analyst
- Senior IT Analyst
- IT Supervisor
Career Path Options
Education
Options to continue your career at the Health Department depend on your interest, education, and training. Possibilities beyond the position series include:
- IT Systems Engineer I, II
- IT Director
Essential Functions
- Provide primary advanced support for escalated problems and troubleshoot technology related to databases, infrastructure, systems, services, and equipment. Provide support and lead duties for Help Desk-related issues that require troubleshooting or escalation guidance. Develop recommendations to repair, rebuild, or replace technology to ensure a stable and supportable environment in support of business needs.
- Provide administration of IT databases, infrastructure, systems and services; monitoring, security, imaging, patch management, backups and other related duties to ensure a stable and supportable environment. Analyze data and reports and ability to make recommendations for the changing or upgrading of systems or services.
- Manage the build, test, and rollout of solutions that meet business and technology requirements. Manage small to medium-sized projects from planning to deployment to include customer education and training. Research and analyze information to identify the best possible technological solutions to be acquired to meet business goals and requirements
- Work with vendors on IT support-related issues. Research, analyze, and discuss new solutions or services. Coordinate meetings, brainstorming, and design discussions.
Examples of Key Duties
The items in this section are the key duties and responsibilities for this job and do not represent an exhaustive list. Our organization is dynamic, and duties may change based on business needs. Any new duties will remain within the scope of the job.
- Performs complex system programming, analysis, development, server administration, data modeling, and database management activities to maintain the information system.
- Defines, develops, and analyzes infrastructure and business systems.
- Installs, tests, and operationalizes financial, accounting, payroll, HRIS and other systems requiring software adaptation and configurations.
- Functions as a liaison between business units and technology services. Works with business customers to define system requirements and translate them into plans and specifications.
- Performs enterprise-level database design and performs integration and construction planning.
- Prepares detailed project plans and schedules, including risk identification, to ensure the successful integration of new systems and applications.
- Implements multiuser applications on the network.
- Utilizes knowledge of network operations to address application and infrastructure needs.
- Modifies existing databases and works with vendors to apply fixes that modify or correct software functionality.
- Develops stand-alone applications for various program activities.
- Determines system specifications and develops procedures to process information and meet qualitative measurement requirements.
- Creates and maintains records and documentation of software designs, system applications, and network infrastructures.
- Designs, documents, builds, and tests any required database migration. Performs Extract/Transform/Load (ETL) operations, moving data between servers, extracting, formatting, and loading data.
- Collaborates with senior IT staff, business partners, and vendors to analyze, support, troubleshoot, patch, and back up business critical applications and systems.
- Assists in the selection of software and hardware to address organization needs.
- Trains and assists employees in proper methods and procedures.
- Identifies and automates manual processes to increase reliability and efficiency of work.
- Leads, and coordinates projects with business users and IT staff.
- Provides technical assistance to users related to computer hardware, operating systems, databases, software, and system design.
- Consults with users to determine hardware, software, database, and system requirements to define, develop and implement information system needs. Ensures solution compliance with IT standards.
- Maintains documentation including data standards, procedures, and definitions.
- Provides accurate estimates for costs, time and resources, development, and maintenance for projects.
- Installs and configures equipment and software while ensuring proper interface with the network.
- Develops materials and conducts training for users where necessary.
- The work you do might require you to participate in the Title XIX Medicaid Claiming Program.
- Performs other duties as assigned.
Safety & Emergency Preparedness
- Adheres to all workplace and trade safety laws, regulations, standards, and practices.
- Understands and properly follows established procedures in preventing and responding to unsafe or emergency situations. Identifies and reports potentially unsafe practices or conditions.
- Operates equipment, tools, machinery, and vehicles safely and understands processes for reporting an accident or injury.
- Understands and applies knowledge and skills necessary to successfully perform assigned emergency response role during an emergency.
When public health responds to an emergency, you may be assigned duties and responsibilities that are outside your regular job description. This may involve responding at any time and reporting to a location other than the department with different working conditions and physical requirements. You are expected to participate in emergency preparedness activities including our emergency notification system, WA SECURES. Drills and real-world events may take place at any time.
For the complete classification specification description click here.
What you bring to the table
- Advanced knowledge of Microsoft Office programs in a Windows environment.
- Specialized skills with hardware, software, network configuration, system administration, and database programming and administration.
- Strong knowledge of database administration, data network, security, programming analysis, system analysis, and program integration.
- Skilled in structured systems analysis, design, and development.
- Skilled in designs and coded structured programs.
- Intermediate knowledge of relational database management systems.
- Skilled in design, query, and XML.
- Skilled in current industry relevant programming and scripting languages including SQL, C, C#, PowerShell, Visual Basic, and VBA.
- Knowledge and application of principles, theories, and concepts related to technical discipline.
- Skilled at providing a broad range of technical support, diagnostics, troubleshooting, training, and consultative services.
- Skilled in leading complex and technical projects.
- Expert knowledge of domain, LAN, networking concepts, and remote access technology.
- Advanced analysis skills.
- Skilled in data recovery and internet, desktop, data, and network security.
- Knowledge of how infrastructure and systems interface.
- Advanced network infrastructure knowledge.
- Comprehensive knowledge and awareness of how organization operations and practices relate to IT business operations and systems management.
- Technically skilled in the use of Windows server environments.
- Skilled in maintaining sensitive and confidential data and using discretion when sharing information.
- Skilled in communication:
- Listens to others and communicates in an effective manner.
- Asks questions in ways that enhance the clarity, quality, and reliability of information.
- Understands and learns from what others say, attends to nonverbal cues, and responds appropriately.
- Grasps the meaning of written information and applies it to work situations.
- Conveys ideas and facts using language the audience will best understand, taking into consideration the audience and nature of the information.
- Writes in a clear, concise, and organized manner for the intended audience.
Job Specific Technical Skills
- Perform high level system analysis and programming and basic support of technology infrastructure.
- Use of design methods, concepts, tools and software for supporting systems and programs with special programming and system analysis needs.
- Using advanced diagnostic troubleshooting tools and ability to analyze and resolve complex problems.
- Ability to detect, diagnose and correct the source of errors in logs.
- Expertise in hardware and software applications, network configuration, system administration, database development and administration, network administration, data and network security, programming, design, and system analysis and integration.
- Ability to write programs for new applications; modify existing programs to fit user needs.
- Use of industry current and relevant computer programming languages.
- Compiling, analyzing and assimilating data to ensure system integrity.
- Ability to implement vendor supplied software applications and prepare specifications for staff.
Foundational Competencies
- Knowing and managing oneself: Understands that all equity, trauma-informed, and restorative practices start with oneself. Exercises a high degree of self-reflection, personal accountability, resilience, flexibility, and adaptability. Is willing to learn, apply, and model agency values and ethical standards.
- Restorative practices and conflict resolution: Articulates through words and actions authentic commitment to create an environment in which all people are treated with dignity and respect and afforded equal opportunities and impartial treatment. Centers work inequity and trauma informed and restorative practices to achieve and maintain collaboration and teamwork and to effectively work with historically underrepresented and/or underserved populations to advance community health. Utilizes restorative practices to address harm and promote healing to strengthen relationships between individuals and social connections within communities.
- Collaboration and engagement: Provides balanced and objective information to help teammates, partners, and the public understand problems, alternatives, opportunities, and solutions. Works directly with partners within the Department, in the community, and members of the public affected by the work to obtain feedback and understand diverse points of view, concerns, and aspirations. Identifies preferred solutions together, incorporating advice and recommendations to the maximum extent possible.
- Evidence informed practices and decision-making: Applies evidence informed practices and methodologies to achieve the greatest impact in delivery of services to internal and external customers and partners. Incorporates the social determinants of health into public health work. Integrates research and evidence into the decision-making process. Seeks to systematically identify and eliminate inequities resulting in differences in health and in overall living conditions. Utilizes evidence informed practices to increase equity in systems and policy. Creates a robust culture of assessment and evaluation and continuous process improvement.
- Cross cultural communication and Engagement: Understands that cultural awareness, appreciation, and humility can only occur when you practice curiosity and open-mindedness. Operates with a high level of humility and cultural agility to achieve effective intercultural communication, engagement, and collaboration in the workplace and in the community. Is open to feedback and continuously self-reflects on one’s own actions and responses. Centers personal accountability on the Department’s mission, values, and ethical standards.
Who should apply
The items below are the requirements for the job and are relevant to this position. The organization values work experience, lived experience, and education and realizes that people take different paths to acquire knowledge.
- Bachelor’s degree in computer science, information systems, or programming.
- 3 years of experience in information systems.
- Experience leading IT system projects and systems design projects preferred.
We will consider any equivalent combination of education and experience that provides the necessary qualifications to successfully perform the duties of the position.
Professional Certifications, Licensure, And Other Requirements
We require or prefer the below for this classification.
- Certified Information Systems Analyst (CISA) preferred.
- CompTIA certifications (A+, Network+ and Security+) are preferred.
- Relevant Microsoft Certifications preferred.
- Database Administration Certification preferred.
- Microsoft Certified Systems Engineer (MCSE) preferred.
Working Conditions & Physical Requirements
Work Environment
- Work is performed almost exclusively indoors in an office environment. Exposure to hazards is limited to those commonly found in office environments.
- The potential for dealing with dissatisfied or angry customers exists, requiring skills in conflict resolution.
Physical and Cognitive Demands
- Regularly required to sit or stand continuously.
- Regularly communicate clearly in-person, over the phone, and via written communication.
- Capable of reading physical and electronic documents and working for prolonged periods on a computer monitor.
- Fine motor skills sufficient to operate a telephone and a computer mouse and keyboard.
- Occasionally move throughout the Department.
- This position may require lifting, carrying, pulling, or moving objects up to 10 pounds consistently, 20 pounds frequently, and exerting up to 30 pounds of force occasionally.
- Maintain concentration and attention for extended periods of time.
- Work effectively when exposed to workplace stressors, such as emotional and/or confrontational individuals.
- Effectively perform frequent task-swapping and work with frequent interruptions.
- Regularly follow sequential processes, including long and/or complex processes.
- Learn, recall, and apply specialized information.
Tools and Equipment
- Duties require the use of standard office furniture and equipment (e.g., desk, filing cabinet, computer, printer, telephone, fax machine, copy machine, etc.)
Travel
- Occasional travel may be required, and is typically local or regional, to meet with clients, conduct business, or attend training.
Click Here for more details on reasonable accommodations, safety, risk management and more.
Benefits
Tacoma-Pierce County Health Department offers an excellent pay and benefits package, combined with the opportunity to provide innovative Public Health services to our community, making this a rewarding place to work!
Salary: Salary ranges are listed on the job announcement and are based on the unique skills, education, and experience for the position. Salary offers are typically made at the starting pay step and are reviewed annually. You will get an annual cost-of-living adjustment that increases the salary range as well as an annual step increase on your anniveristy date. All salary offers are subject to administrative approval.
Medical, Vision, and Dental Insurance: The Department pays a significant portion of these premiums for employees, their spouse or domestic partner, and dependent children, with an FTE of .80 or greater. Employees with an FTE between .50 and .80 pay a pro-rated portion of their premiums. Medical, vision and dental coverage begins the first day of the month following date of hire.*
Life Insurance: The Department provides a term Life Insurance policy equal to the employee's annual salary, up to a maximum of $50,000.* Affordable voluntary, spouse, and dependent life insurance is also available.
Long Term Disability Insurance (LTD): The Department provides a base LTD policy which provides 40% income replacement for participants who are unable to work due to illness or injury for greater than 180 days. Buy-Up LTD is available at group rates and provides 60% income replacement to participants who are unable to work due to illness or injury for greater than 90 days.
Retirement: Eligible employees participate in the Tacoma Employees' Retirement System (TERS). TERS is a defined retirement benefit plan funded by both the employee and the Department. We also have a 457 Deferred Compensation retirement program available which allows individuals to set aside a portion of their income on a tax deferred basis.
Additional Benefits include: Generous paid vacation**, sick, personal, and holiday leave**, Flexible Spending Arrangement (FSA), Employee Assistance Program, On-site Fitness Center, Commute Trip Reduction program, Worksite Wellness Program, Direct Deposit; Service Awards, Safety Program / Rewards, Executive Benefits Plan and more.
- Temporary Employees (hired for greater than 2 months): The Department provides medical, dental, and vision benefits, $12,000 base life insurance effective the first of the month following 2 months of employment. **Paid vacation, sick leave and holiday leave accrual begin following 6 months of temporary employment.
Please Note
- There may be restrictions to the above benefit programs or policies not listed. The provisions of this bulletin do not constitute an expressed or implied contract. Any provisions contained herein may be modified and/or revoked without notice.
- Employee pay is distributed through Direct Deposit. For this reason, employees are required to have an open checking or savings account, at their choice of banking institutions, upon employment.
We are an Equal Opportunity Employer. For assistance, contact our Office of Human Resources/Risk Management at hr@tpchd.org or (253) 649-1660.
01
This position requires a Bachelor's degree in computer science, information systems, programming or related field; AND three years of information systems experience involving software systems design and development, programming, system administration and analysis within a network environment; Or the equivalent combination of education and experience. Please indicate how you meet this requirement.
- I have a Master's degree in computer science, information systems, programming or related field AND at least 1 years of the required experience.
- I have a Bachelor's degree in computer science, information systems, programming or related field AND at least 3 years of the required experience
- I have an Associate's degree in computer science, information systems, programming AND at least 5 years of the required experience
- I have less than an Associate's degree AND at least 7 years of the required experience
- I do not have the required education, training or experience
02
Please select your experience level in systems administration of a technology environment using the following services: Data Backups, network and server monitoring, security services, log management and active directory management.
- 10 or more years
- 6 to less than 10 years
- 4 to less than 6 years
- 2 to less than 4 years
- Less than 2 years
- I do not have this experience.
03
Briefly describe the types of infrastructure tools or services you have expertise in administrating and maintaining a technology environment and the number of years of experience for each (Backups, monitoring, security, imaging and patching). If you do not have this experience, please indicate n/a.
04
Briefly describe the types of database tools or services you have expertise in for administrating and maintaining Databases or Systems in a technology environment and the number of years of experience for each. If you don't have this experience, enter n/a.
05
Briefly describe experience you have with using Power BI. If you do not have this experience, then describe alternative visual dashboard tools you have use and how.
06
Describe your experience with creating and maintaining technical documentation for infrastructure and database schemas?
07
This role requires a blend of database and infrastructure knowledge. Can you describe a significant server or network-related issue you identified and resolved? Walk us through your troubleshooting process from identification to resolution. If you do not have this experience, please indicate n/a.
08
Do you have a background that encompasses both database and infrastructure systems?
09
This role requires a blend of database and infrastructure knowledge. Can you describe a significant server or network-related issue you identified and resolved? Walk us through your troubleshooting process from identification to resolution. If you do not have this experience, please indicate n/a.
10
Do you have advanced-level experience in a government/public sector environment?
