Job Summary
Under the direct supervision of the Director of Information Services, this position is responsible for the implementation, maintenance and support of applications and server infrastructure for Memorial Healthcare. Works with the virtual server environment to ensure quality performance and delivery of hospital applications. Strives for superior performance by consistently providing a product or service to leadership and staff that is recognized as ultimately contributing to the patient and family experience. Recognizes and demonstrates understanding of patient and family centered care.
Primary Job Responsibilities
- Responsible for the implementation, administration, and maintenance of Windows Server operating systems in a highly available virtualized environment, supporting over 400 servers across a multi-site stretched cluster.
- Manage corporate data backup solutions to provide system level and file level data backups, recovery, and archival for all servers and datacenter systems, with focus on disaster avoidance, business continuity, and data validation.
- Experience with evaluating, testing, and implementing operating system and software updates through automated and manual processes, as relevant hardware drivers.
- Knowledge of the design and administration of Windows Server domain controllers, Active Directory, DNS, and group policies.
- Knowledge of computer networking concepts with ability to enable, disable and assign VLANs to switchports.
- Develop clear and concise procedural documentation and instruction manuals, follow sound change control processes.
- Coordinate with others within the department and outside the department on the implementation and configuration of clinical and non-clinical software, and provide infrastructure support for such software and hardware residing in the datacenter.
- System administrator for server and desktop virtualization using VMWare.
- Ability to allocate enterprise storage to servers and manage day-to-day storage maintenance tasks.
- Schedules daily, weekly, and monthly operating procedures for computer system.
- Strong problem solving skills, including the ability to analyze problems, determine cause and initiate corrective action.
- Evaluates relevant information and considers various perspectives and alternatives prior to making decisions. Makes sound decisions that lead to positive outcomes.
- Maintains a high level of interaction with all clinical areas to continually enhance/improve patient are and the end-user experience.
- Shares on-call duties with other individuals within Information Services.
- Demonstrates an independent work initiative, sound judgement, diplomacy, tact and professional demeanor.
- Creates and completes tickets to ensure timely resolution of assigned tasks.
- Provides meaningful and constructive feedback to improve hospital technology, processes, and education.
- Demonstrates knowledge of and supports hospital mission, vision, value statements, standards, policies and procedures, operating instructions, confidentiality statements, corporate compliance plan, customer service standards, and the code of ethical behavior.
JOB SPECIFICATIONS
EDUCATION
- Bachelor’s degree in Computer Science (or related fields) required.
- Microsoft, VMWare and/or other applicable certifications preferred.
Experience
- Healthcare experience preferred.
- Two years’ work experience and demonstrated knowledge of computer information systems, storage area networks, networking, and virtual environments.
Essential Physical Abilities/Motor Skills
These physical requirements are not exhaustive and additional job related physical requirements may be added on an as needed basis. Corrective devices may be used to meet physical requirements.
- Sedentary Work: Frequently required to stand, kneel and crouch. On a daily basis may be required to move about, sit, climb stairs and bend. Is frequently required to lift and carry up to 20 lbs. May be required to push/pull/carry items between 20-100 lbs.
- Vision: Requires the ability to perceive the nature of objects by the eye. Near acuity: Clarity of vision at 20 inches or less. Midrange Acuity: Clarity of vision at distances of more than 20 inches and less than 20 feet.
- Motor Coordination: While performing the duties of the job, it is required to regularly perform functions that include using hand and finger movement, handle or feel objects, be able to use tools or equipment that requires reaching with hands and arms. Must be able to travel independently throughout the hospital; access patients/families including areas confined by space and/or equipment.
- Speaking/Hearing: Ability to give and receive information through speaking and listening.
Essential Technical Abilities
- Proficiency using modern office, computer and telephone equipment as used by Memorial Healthcare.
- Basic computer skills are required including keyboarding, MS Windows and/or PC's, thin clients, printers, and understanding of general technical concepts used in Healthcare Information Management.
- Basic understanding of Client / Server computing, Remote Access, Server and Application monitoring.
- Good understanding of project management; including project planning, budget, implementation and tracking.
Essential Mental Abilities
- Ability to adapt and maintain focus in fast paced, quickly changing or stressful situations.
- Ability to read and interpret a variety of documents including, but not limited to policies, operating instructions, white papers, diagrams, regulations, rules and laws.
- Ability to learn independently.
Essential Sensory Requirements
- Able to see for the purpose of reading information received in formats including but not limited to paper, computer, tablets, reports, bulletins, updates, manuals.
- Able to see and hear for work-related purposes.
- Must be able to lift printers, terminals, and other hardware not to exceed 25 pounds.
Interpersonal Skills
- Ability to interact with co-workers, hospital staff, administration, patients, physicians, the public and all internal and external customers in a professional and effective, courteous and tactful manner, at all times, physically, verbally and in all written and electronic communication.
- Required to remain calm when adversity is encountered.
- Open, honest, clear, concise, and tactful communication skills.
- Escalates tense situations to leadership.
- Shows good ownership skills by identifying and owning issues.
- Ability to work as a team member in all activities.
- Positive, cooperative and motivated attitude.
