Associate will be involved logs, categorizes, prioritizes, tracks incidents reported by users or alert raised by monitoring tools
Experience:
4–6 years in application support or procurement systems.
Prior experience with Ivalua platforms.
Certification:
Must be Ivalua L1 , L2 & L3 Certified
Technical Skills:
Proficiency in SQL for data queries and troubleshooting.
Basic understanding of APIs and integration protocols.
Familiarity with ticketing tools (ServiceNow, JIRA).
Functional Skills:
Strong analytical and problem-solving abilities.
Ability to interpret business requirements and translate them into system configurations.
Soft Skills:
Excellent communication and stakeholder management.
Ability to work under pressure and meet SLAs.
Area of Responsibilities/Tasks
Key Responsibilities
Application Support: Provide Level 1 and Level 2 support for Ivalua procurement platform, including troubleshooting, incident resolution, and root cause analysis.
User Assistance: Respond to user queries, resolve functional and technical issues, and ensure timely closure of tickets.
Configuration Management: Maintain and update system configurations as per business requirements.
Monitoring & Maintenance: Monitor system performance, integrations, and scheduled jobs to ensure smooth operations.
Documentation: Create and maintain support documentation, FAQs, and knowledge base articles.
Collaboration: Work closely with internal teams (Procurement, IT, Finance) and external vendors for issue resolution and enhancements.
Compliance: Ensure adherence to company policies, security standards, and audit requirements.
Additional tasks
self-driven, results oriented and exceptional communication skills
Comply with internal requirements, respond to the queries / requests of the team leader, project manager and / or the other internal supervisor regarding TCS internal administrative tasks such as time sheet completion, Global Speed related processes etc.
Support the Team Leader by providing the requested data / information regarding the internal and external reporting
Domain specific requirements
Functional knowledge of SRM, Supply Chain, Procurement
