Title: Network Technician (Contract)- Job#5975
Location: Boston, MA
Job Description
Our client, located in Boston, MA has an immediate need for a Network Technician to join their team.
Responsibilities
- Provide break/fix technical support services for networked and stand-alone computing equipment
- Use knowledgebase articles, where appropriate, to resolve issues
- Document work performed within the service management software; document device and user data as required
- Prioritize issues by level of urgency and triage or escalate unresolved issues as appropriate
- Provide setup and configuration of computers and other network devices
- Participate in large hardware deployments, moves and operating system rollouts
- Perform scheduled preventative maintenance on desktops and laptops including re-imaging operating system software, data capture and restoration, cleaning physical hardware, replacement of broken or out-of-warranty hardware and cable management
- Provide next level technical support for Service Desk staff
- Provide turnover report for next shift
- Assume on-call responsibilities on a scheduled rotation
Required
- One year of experience in customer service role
- Hands-on experience with the installation, repair and troubleshooting of personal computers
- Technical certifications a plus
- Strong analytical and problem-solving skills
- Ability to multitask and prioritize work demands
- Excellent interpersonal and communication skills
- Ability to be flexible, versatile and adaptable in day-to-day activities
- General knowledge of desktop and laptop computers, printers and other computing equipment
- General knowledge of operating systems (e.g., Windows) and popular software solutions (e.g., Office 365, Internet browsers)
- General understanding of networking concepts and networking equipment including hubs, routers and cabling infrastructure
- General understanding of information security concepts and software (e.g., Windows Defender, McAfee
- AntiVirus, BitLocker, ForeScout Network Access Control)
- Commitment to providing superior customer service and delivering work in a timely and accurate manner following established company standards
About Delphi-US
Delphi-US is a national recruiting firm based in Newport, Rhode Island. We specialize in IT, Engineering and Professional Staffing services for premier corporations and a multitude of industries across the United States. We are the Peacemakers In The Talent War – bringing the best and brightest talent to Employers of Choice, enabling critical project success, fostering progressive employment relationships, and promoting competitive advantages for our Clients and the Talent Marketplace we serve. Delphi accomplishes this with a proprietary skill-based and cultural matching process that results in higher qualified submissions along with increased interviews and offer rates. You’ll find our team is highly experienced, friendly, professional and ready to advocate on your behalf, armed with industry trends, and an understanding of employer expectations.
