Access Control Coordinator
Pay: $87,068.80
Location: On-site in Santa Clara, CA
About BCI: Blackstone Consulting, Inc. (BCI) is a minority-owned, 9,000 employee, global service provider overseeing account services in food, environmental, facility maintenance, professional staffing, and security. Within our healthcare security division, we help healthcare organizations achieve superior programs and results. This includes our investment in you and your ability to deliver best practices to our client while receiving exceptional training to advance your healthcare career with BCI. Together, we are building a best-in-class healthcare security operation and are looking for top talent to join us in this effort. We are an equal-opportunity employer committed to a diverse workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status
About the Position: The Access Control Coordinator (ACC) supports local security operations by managing essential administrative and system support tasks that were historically performed by the Security Operations Center (SOC) but will not be managed by the Enterprise Security Operations Center (ESOC). The role ensures continuity of key functions--such as badge processing, video audits, and security system checks--while enabling the SOC to focus on enterprise monitoring and threat-management responsibilities.
Essential Job Duties:
Badge & Access Administration
- Issue, update, deactivate, and audit badges
- Maintain access records and assist with permissions management
- Support contractor/visitor badge workflows
Video System Support
- Perform routine video system and camera health checks
- Support audit activities and footage retrieval for authorized requests
- Document and report system issues
Security System Monitoring Support
- Conduct checks on access control panels, security devices, and system dashboards
- Coordinate with IT, facilities, or vendors for issue resolution
- Maintain system health documentation
Non-Essential Job Duties:
Administrative Security Support
- Manage compliance documentation, logs, and audit files
- Assist with site assessments and follow-up tasks
- Provide administrative support to daily security operations
ESOC Transition & Workflow Alignment
- Serve as the local liaison for tasks no longer managed by the ESOC
- Support communication between local operations, leadership, and the ESOC
- Assist with new workflows, system updates, and policy alignment
Requirements
Qualifications:
- High school diploma or equivalent, plus relevant experience in security operations, facilities support, or administrative/technical support functions.
- Information Security, Facilities Management, Business Administration, or a related field
- 1-2 years of experience in security operations, access control workflows, corporate facilities support, or an equivalent administrative or technical support function.
- This may include experience with badge issuance, visitor management, basic system checks, or facilities/security coordination. Industry recognized security or administrative training (e.g., IAHSS, ASIS coursework, or equivalent).
- Familiarity with access control, video surveillance, or security operations concepts through on the job experience or formal training.
- Working knowledge of access control systems, badge workflows, and visitor management processes.
- Familiarity with video surveillance systems, including basic camera health monitoring and footage retrieval.
- Understanding of security system monitoring concepts and coordination with IT, Facilities, and vendor partners.
- Strong organizational, documentation, and process management skills, with the ability to maintain accurate logs, records, and compliance files.
- Ability to interpret and follow security policies, procedures, and data handling requirements (e.g., privacy, retention, audit standards).
- Effective cross functional communication, including escalation, issue tracking, and follow through with multiple stakeholders.
- Detail oriented approach with strong problem solving skills and the ability to manage competing priorities.
- Comfortable working within ticketing, workflow, or case management systems (e.g., ServiceNow).
