The Information Technology Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting, and actively resolving end-user help requests, configuring and supporting laptop computers, and provisioning and managing user accounts among several systems.

The successful candidate must be a self-starter, manage multiple tasks simultaneously, own deliverables end to end, prioritize workload effectively, and thrive in a dynamic environment. This individual must also work well under pressure to meet ongoing and overlapping deadlines within abbreviated time constraints while maintaining a "customer service" attitude.

Primary Job Function:

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Walk customers through the problem-solving process.
Install, modify, and repair computer hardware and software.
Create and manage new user accounts among several systems.
Maintain timely and accurate help desk request records using the ticketing system.
Run diagnostic programs to resolve problems.
Install computer peripherals for users.
Follow up with customers to ensure issue resolution.
Monitor licensing utilization and hardware inventory.
Test pending software updates.
Be an active learner, taking part in continuous education opportunities.
Perform other duties as assigned.

Experience:

1+ years of experience in an IT support role
2-years of college/technical study in the field or equivalent education and experience combined. CompTIA certification is preferred.
Working knowledge of Windows Server Administration with Active Directory (Provisioning, Group Policies, OU, scripting, etc.) and remote systems management tools.
Experience configuring and troubleshooting desktops, laptops, and other office peripherals.
Working knowledge of Microsoft Windows 10 and Apple OS.
Experience with PC imaging and desktop management, including application deployment.
Knowledge of Microsoft Office 365 and experience with technology rollouts/upgrades.
Basic knowledge of telephony systems. Ability to provision and set up new phones.
Experience configuring and troubleshooting smartphones (Android, iOS).
Previous experience utilizing a help desk ticketing system to record and track reported incidents.
Demonstrated ability to deliver superior customer service is required.
Scripting experience with any of the following tools: PowerShell, SMS, SCCM

Competencies:

Strong troubleshooting and analytical skills.
Proven time management and follow-through skills with the ability to work on multiple tasks.
Analyzes problems and makes sound decisions promptly.
Utilizes multi-tasking and organizational skills with attention to detail and emphasis on quality.
Displays superior written and oral communication skills and employs effective listening skills.
Displays tactful, mature, and professional demeanor with well-developed interpersonal skills, including working with diverse personnel.
The ability to communicate technical information to non-technical users.
Can work independently and with a team in an agile environment with accuracy.

Physical Demands:

Regularly required to sit, talk, and hear.
Frequently required to reach with hands and arms to grasp.
Regularly required to stand, walk, stoop, kneel, crouch, or crawl.
Occasionally lift and/or move up to 40 pounds.
This job's specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Other Criteria:

Complies with Strike's policies and procedures.
Complies with Strike's Drug & Alcohol Policy, maintaining favorable drug testing results throughout employment.
Performs job safely with respect to others, property, and individual safety.
Works effectively with others to encourage teamwork and productivity.
Authorized to work in the United States.

Strike Construction, LLC is an Equal Opportunity Employer

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