We are seeking a skilled mid-level Systems Engineer to join our IT team and provide technical support to our internal employees. The ideal candidate will be a customer-focused individual with excellent problem-solving skills and a passion for helping others.

The Systems Engineer will be responsible for responding to Help Desk inquiries and providing Sr. level Help Desk support for computer, printer, software, hardware, and network-related issues. The Systems Engineer will also be responsible for learning our server environment and assisting the Sr. Systems Administrator in a Jr. Systems Administrator capacity.

This is a full-time position with a competitive compensation and benefits package. If you are passionate about providing technical support and are a team player with excellent problem-solving skills, we encourage you to apply for this exciting opportunity.

Responsibilities

Respond to and resolve technical issues reported by employees via ticketing system, phone, email, or in person.
Provide timely and effective technical support to end-users, escalating issues as needed.
Troubleshoot hardware and software issues on Windows 10\11 workstations and laptops.
Troubleshoot printer and printing issues on Windows 10\11 workstations and laptops.
Install, configure, and maintain Windows 10\11 workstations and laptops.
Install, configure, and maintain printers.
Install, configure, and maintain software applications.
Create new users in Active Directory and Office 365.
Support users with Office 365 Multi-Factor Authentication
Remove terminated users in Active Directory and Office 365.
Maintain accurate and complete records of all help desk interactions in the ticketing system.
Collaborate with other IT staff to resolve complex technical issues.
Keep users informed on the status of their issues and provide timely updates as needed.
Assist with documentation and training of end-users on software and hardware use.
Continuously improve help desk procedures and knowledge base resources.
Provide server-side support at the direction of the Sr. Systems Administrator.
Handling entry-level administrative tasks diligently and efficiently
Utilizing Microsoft Windows Server, Active Directory, and MS Office 365 for various tasks
Interacting with vendors and evaluating vendor products
Performing Windows Updates using Windows Server Update Services [WSUS]
Monitoring our RMM for server environment alerts.
Setting up new servers
Configuring and monitoring of server backups.

Qualifications

Skills:

6+ years of experience in a Help Desk or technical support role.
Experience with DHCP, DNS, GPOs, ETC.
Experiencing supporting a Healthcare Company is a plus.
Knowledge of HIPAA Rules and Regulations a plus.
Experience supporting Windows 10 and Windows 11.
Experience supporting Office 365 for Business Apps and Office 2019.
Experience creating and deleting users in Office 365.
Experience creating and deleting users in Active Directory.
Knowledge of Windows 10\11, including the operating system and applications.
Experience troubleshooting Computer, printer, hardware, and software issues.
Ability to manage multiple priorities and handle heavy workloads in a fast-paced environment.
Strong customer service skills with a desire to help users.
Excellent communication and interpersonal skills.
Experience with ticketing systems and tracking tools.
Experience with Server Backups
Experience with Server Patching

PathAdvantage jobs

Sr. Desktop Technician\Jr. Systems Administrator