$105k – $150k • 0.05% – 0.1%

Location: NYC - Flatiron (M-Th in-office)

Team: Customer Solutions

Work Authorization: Must be authorized to work in the United States without requiring sponsorship

About Integral

Healthcare data is among the most valuable, expansive, and regulated data in the world—spanning voice interactions, raw images, clinical notes, financial profiles, and more. This data underpins population health outcomes, research, reimbursement, and increasingly AI. But today's manual systems to process, optimize, and deploy this data are broken. Integral provides the missing data operations layer for healthcare. Our Agentic Data Operations Platform streamlines the full set of operations required to make healthcare data usable—from sourcing and compliance to governance and continuous delivery. Instead of relying on fragmented services and bespoke pipelines, enterprises use Integral to manage healthcare data end-to-end through a single, persistent platform. Learn more at useintegral.com.

About the Role

We're looking for an Implementation Lead to serve as the primary point of contact for our customers—guiding them from onboarding through successful implementation. You'll blend project management, client partnership, and creative problem-solving to ensure our platform meets each customer's unique needs and delivers real outcomes. You'll be joining at a pivotal moment as we scale our customer base and have direct influence on how we build our implementation practice. This role sits at the center of Integral's customer experience. You'll partner with Solutions Engineers, Product, Core Engineering, and Sales to ensure our customers get maximum value from the platform. No two engagements look the same, and you'll thrive in an environment where ambiguity is the norm and resourcefulness is rewarded.

What You'll Do

Own the end-to-end customer relationship, serving as the primary point of contact from kickoff through ongoing success

Drive implementation projects forward—defining timelines, coordinating workstreams, and ensuring milestones are met

Translate complex customer requirements—including privacy, compliance, and data infrastructure needs—into actionable implementation plans

Partner with Solutions Engineers on technical delivery while maintaining strategic oversight of each engagement

Identify risks early and proactively develop mitigation strategies

Serve as the voice of the customer internally, surfacing feedback to product and engineering teams

Build trusted relationships with stakeholders ranging from technical practitioners to executive sponsors

Handle escalations and work cross-functionally to resolve complex customer issues

Develop scalable processes and playbooks as we grow our customer base

Identify expansion opportunities within existing accounts and partner with Sales to drive growth

What We're Looking For

2-5+ years of experience in implementation, engagement management, technical account management, customer success, or consulting

Energized by fast-paced startup environments—you're excited to build, iterate, and wear multiple hats as the company scales

Demonstrated ability to manage complex projects in ambiguous, fast-moving environments

Strong customer-facing skills with a natural ability to build trust and credibility

Creative problem-solver who defaults to action and finds a way forward when the path isn't clear

Technical aptitude—you don't need to write code, but you're comfortable with technical concepts like data pipelines, cloud platforms (AWS, GCP, Azure), and on-prem / cloud deployments

Ability to collaborate effectively with engineers

Proficiency in Excel and a knack for building automations to streamline workflows

Excellent communication skills, both written and verbal

Experience with project or program management methodologies

An ownership mentality—you proactively identify gaps, build processes from scratch, and drive improvements that help the team and company scale

Nice to Have

SaaS experience, particularly in healthcare technology

Familiarity with AI/ML workflows, data infrastructure, or data labeling

Experience working with enterprise customers in regulated industries

Why Integral

Competitive salary commensurate with experience

Meaningful equity in a high-growth healthcare technology company

Comprehensive health, dental, and vision insurance

New hire work stipend

Daily company provided lunches

Monthly wellness reimbursement

Quarterly team offsites and semi-annual full company offsite

Professional development opportunities and conference attendance

Integral is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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Implementation Lead