Job Title: Control Center Systems Administrator
Job Location: Astoria, NY (Queens) - Hybrid; 2 days remote, 3 days onsite.
Duration: 12+ months
Interview Mode: First round remotely, 2nd round in person
Salary Range: $40-$49.50/hr (W2), depending on experience
Overview
The Control Center Systems Administrator provides mission-critical technical and administrative IT support for the client's Distribution Control Center. This role is responsible for maintaining the availability, performance, security, and reliability of endpoint systems, network connectivity, and supporting infrastructure within a real-time operational environment. Working alongside Control Center personnel, this position ensures system readiness to meet the client’s operational and emergency response requirements.
This is a hands-on role requiring strong technical troubleshooting skills, operational discipline, and the ability to respond effectively in high-availability environments.
Key Responsibilities
Systems & Endpoint Administration
- Install, configure, maintain, and support desktop, workstation, and laptop systems
- Perform routine system updates, patches, upgrades, and OS imaging
- Troubleshoot hardware, software, and operating system issues at a low level
- Support user accounts, email, access permissions, and endpoint security controls
- Maintain accurate system documentation and configuration records
Network & Infrastructure Support
- Assist with the administration and troubleshooting of LAN/network devices, including routers, switches, firewalls, DNS, and DHCP
- Configure TCP/IP manually and via DHCP
- Monitor system and network performance to ensure optimal availability and reliability
- Collaborate with senior administrators to improve system performance and stability
Datacenter & Control Center Operations
- Perform datacenter gatekeeping, including monitoring UPS power and cooling systems
- Respond to system alarms and coordinate with vendors for maintenance and repairs
- Support hardware installation, decommissioning, and asset lifecycle management
- Assist with business moves, changes, and early-stage planning for technology impacts
Security, Backup & Disaster Recovery
- Assist in implementing and enforcing security policies and access controls
- Monitor system logs for security events and unauthorized access
- Participate in security audits and vulnerability assessments
- Perform routine data backups and support disaster recovery solutions
- Participate in disaster recovery drills and emergency response activities
User & Vendor Support
- Provide in-person and remote technical support via phone or remote-access tools
- Work closely with the IT Help Desk to resolve escalated user issues
- Direct and coordinate third-party vendors supporting system troubleshooting and remediation
- Manage technical escalations through resolution and communicate status to stakeholders
Reporting & Documentation
- Prepare reports on system performance, incidents, and resolutions
- Maintain documentation for system configurations, procedures, and troubleshooting steps
- Support management with IT asset tracking and inventory controls
- Research and recommend IT hardware, software, and vendor solutions as needed
Required Qualifications
Education & Experience
- Bachelor’s degree with 2+ years of related IT experience
- OR
- Associate’s degree with relevant technical certifications and 4+ years of related IT experience
Technical Skills
- Strong experience with desktop/workstation/laptop administration
- Proficiency with PowerShell (required)
- Experience with desktop imaging and deployment
- Working knowledge of DNS, DHCP, TCP/IP, and enterprise LAN environments
- Experience using ticketing systems such as ServiceNow
- Strong proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint)
Professional Skills
- Strong analytical and problem-solving abilities
- Excellent written and verbal communication skills
- Highly organized, detail-oriented, and able to manage multiple priorities
- Effective interpersonal and customer service skills
Additional Requirements
- Valid driver’s license
- Ability to respond to company emergencies and support system restoration efforts
- Willingness to work off-hours, including nights, weekends, and holidays as required
- Ability to travel within various service territories
- Ability to work at multiple company locations as needed
