Location: Onsite (Law Firm)
Employment Type: Full Time
Overview
Our law firm is seeking a highly skilled Senior Help Desk / Systems Administrator to support our attorneys, staff, and leadership team in a fast‑paced, highly confidential environment. This role combines advanced end‑user support with hands‑on systems administration across our Microsoft 365 and Windows‑based infrastructure. The ideal candidate is service‑driven, proactive, and experienced in legal‑industry technology needs.
Key Responsibilities
End‑User & Desktop Support (Tier 2/3)
- Provide senior‑level support to attorneys and staff for desktops, laptops, mobile devices, and peripheral hardware.
- Troubleshoot Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), printing, remote access, and authentication issues.
- Support and train users on legal‑specific applications (iManage/NetDocuments, Time & Billing, e‑Discovery tools, etc.).
- Prioritize and resolve escalated tickets and serve as the final escalation point for complex technical issues.
Systems Administration
- Administer Microsoft 365, Azure AD, Exchange Online, Teams, and security configurations.
- Manage Active Directory: user provisioning, group policies, permissions, and password resets.
- Perform regular system maintenance, patching, and updates across Windows servers and endpoints.
- Monitor network health, backups, storage, and infrastructure stability.
- Manage Intune/Endpoint Manager policies, compliance rules, device enrollment, and application deployments.
Security & Compliance
- Support MFA, conditional access policies, and cybersecurity incident response.
- Ensure compliance with legal industry standards around confidentiality, document retention, and security controls.
- Assist with quarterly audits, permissions reviews, and vulnerability remediation.
Project Work
- Participate in and occasionally lead infrastructure upgrades, O365 optimizations, migrations, and application rollouts.
- Support long‑term initiatives such as hardware refresh cycles, cloud adoption, or environment modernization.
- Document systems, processes, SOPs, and knowledge base articles.
Qualifications
- 5–8+ years of experience in IT support and systems administration, preferably in a law firm or professional services environment.
- Strong expertise in:
- Microsoft 365 / O365 administration
- Windows 10/11
- Azure AD / Active Directory
- Exchange Online
- Intune / Endpoint Manager
- Teams & SharePoint
- Experience supporting legal applications (iManage, NetDocuments, Aderant/Elite, Litera, BigHand, or comparable systems) preferred.
- Strong understanding of networking basics (DNS, DHCP, VPN, firewalls).
- Ability to manage multiple priorities and provide white‑glove support to executive‑level users.
- Excellent communication, professionalism, and customer service mindset.
Nice-to-Have Skills
- Experience with virtualization (Hyper‑V, VMware).
- Knowledge of security frameworks and best practices.
- Scripting or automation experience (PowerShell).
- Exposure to litigation workflows or legal document management processes.
