Position Summary:
We are seeking a skilled and security-conscious Microsoft 365 Administrator to join our team as we continue a major transition to Microsoft cloud services across our hybrid environment. We require a professional who will bring a deep understanding of Microsoft 365 technologies, and hybrid infrastructure integration. This role is critical to ensuring the secure and efficient rollout of cloud services, while maintaining a seamless experience for users across on-premises and cloud platforms.
Key Responsibilities:
- Lead the administration of Microsoft 365 services with a focus on Exchange Online, and Microsoft Teams, within a hybrid Active Directory environment.
- Collaborate with stakeholders across CT, InfoSec, and compliance to align corporate messaging with regulatory and risk management frameworks.
- Collaborate with other roles to deliver M365 messaging integration and improvement opportunities.
- Manage hybrid mail flow, user identity synchronization (AAD Connect), licensing, MFA, and Conditional Access Policies.
- Serve as a subject matter expert on Microsoft Exchange Online and Microsoft Teams architecture and help define governance models for the aforementioned systems.
- Provide support for data loss prevention (DLP), eDiscovery, sensitivity labeling, encryption policies, and retention policies using within the messaging ecosystem.
- Monitor and maintain system performance, uptime, service health, and compliance using the Microsoft 365 admin center, Microsoft Defender for Office 365, and Azure Monitor.
- Work closely with InfoSec and audit teams to ensure compliance with banking industry regulations and prepare for internal and external audits.
- Document procedures, configurations, and change controls aligned with ITIL standards and the organization’s change management policies.
- Assist in the development of user training and provide tier-3 support to IT teams and power users.
Required Qualifications:
- 5-7 years of experience administering Microsoft 365 (Exchange Online and Teams a plus) in a medium to large enterprise, ideally in the banking or financial services industry.
- Strong experience managing hybrid Exchange environments, Entra ID (Azure AD), and identity synchronization tools (e.g., Azure AD Connect, AD FS).
- Understanding of Microsoft 365 security and compliance tools, including Purview, Conditional Access, MFA, and Microsoft Defender.
- Proficiency with PowerShell scripting for automation, bulk administration, and reporting.
- Familiarity with data residency, retention, and regulatory requirements specific to financial institutions.
- Demonstrated ability to lead or support email migrations, and Teams governance in hybrid environments.
- Excellent communication, collaboration, and documentation skills.
- Bachelor’s degree in Computer Science, Information Systems, or a related field—or equivalent experience.
Preferred Qualifications:
- Microsoft certifications such as MS-102 (Microsoft 365 Administrator), MS-500 (Security Administrator), or AZ-104 (Azure Administrator).
- Background in supporting IT audits and risk assessments in a financial institution.
- Experience with automation tools (e.g., Power Automate, Microsoft Graph API) is a plus.
