We are seeking a Gaming Systems Applications Owner to lead the operational ownership, stability, and continuous improvement of enterprise gaming systems supporting a global, guest-facing operation.
This role serves as the primary point of accountability for both shipboard and shoreside gaming applications, ensuring systems meet business needs, operate reliably in a 24/7 environment, and align with enterprise technology, security, and regulatory standards.
You’ll collaborate closely with operational leaders, IT partners, compliance teams, and third-party vendors to drive performance, resolve issues, and manage the full application lifecycle within a highly dynamic and complex environment.
Key Responsibilities
Application Ownership & Operational Excellence
- Serve as the hands-on operational owner and technical subject matter expert for assigned gaming systems and applications
- Oversee daily application operations, including performance monitoring, incident management, and issue resolution
- Ensure system stability, availability, and alignment with enterprise technology standards
- Participate in release planning, testing, and deployment coordination to minimize operational disruption
- Lead incident post-mortems and root cause analysis to prevent recurring issues
Stakeholder & Vendor Collaboration
- Act as the primary liaison between business stakeholders, IT, compliance, and external vendors
- Translate operational business needs into clear technical requirements
- Support application enhancements, configuration changes, and solution validation
- Assist with vendor management, issue escalation, service reviews, and performance tracking
Compliance, Documentation & Governance
- Maintain comprehensive application documentation, procedures, and knowledge artifacts
- Support regulatory adherence, audit requirements, and internal controls
- Complete required third-party risk assessments and data privacy documentation
- Ensure adherence to corporate policies and control procedures
Operational & Guest Experience Support
- Provide functional guidance and troubleshooting support to shipboard teams
- Identify opportunities for automation, optimization, and process improvement
- Support 24/7 operational environments with professionalism and composure during high-impact incidents
Required Skills & Competencies
- Strong understanding of application lifecycle management and production support processes
- Familiarity with ITIL concepts (incident, problem, and change management)
- Working knowledge of enterprise technology environments, systems integrations, and data flows
- Awareness of security, compliance, and regulated technology environments
- Strong analytical and troubleshooting capabilities
- Ability to translate business requirements into technical solutions
- Excellent communication skills with both technical and non-technical stakeholders
- Proven ability to work independently while collaborating across cross-functional teams
- Comfortable engaging with vendors and external partners
- Proficiency with business tools and platforms including ServiceNow, Zendesk, Wrike, Microsoft 365
- Strong data analysis skills using SQL and Excel
Qualifications
- Bachelor’s degree in Information Systems, Computer Science, Business, or related field (or equivalent experience)
- 3–8 years of experience in application support, ownership, IT operations, or business systems environments
- Experience defining strategy, owning roadmaps, and driving execution
- Experience supporting enterprise applications in production environments
- Experience collaborating with cross-functional business and technical stakeholders
- Experience in 24/7 operational industries (hospitality, travel, retail, gaming) preferred
- Exposure to casino or gaming systems and regulated environments is a plus
