Our government client is looking for an experienced IT Support Analyst on a hybrid 9+ months renewable contract role in Glen Allen, VA.
Position – IT Support Analyst | W2 RATE - $43/hr | flexible hybrid
Responsibilities:
Provides senior-level enterprise IT operations support, including system monitoring, batch processing, incident response, and production support. Coordinates with technical teams to ensure system availability, stability, and timely issue resolution.
The Systems Operations Contractor provides advanced operational and service desk support by responding to production problem reports, service requests, and project-related operational needs. This includes researching complex issues, communicating status and next steps to stakeholders, documenting activities in service management systems, and ensuring issues are resolved in accordance with established workflows and timelines.
The contractor maintains and updates operational documentation, including runbooks and playbooks, to ensure procedures remain accurate and effective. The role also involves consulting with application support, development, and operations teams to support system changes, new functionality, deployments, and ongoing production readiness. This includes reviewing technical documentation, identifying operational risks, and communicating potential impacts to management.
Participation in a 24x7 on-call rotation is required as part of a team-based operations model. The contractor is expected to manage multiple priorities, work independently with minimal supervision, communicate clearly with technical and non-technical stakeholders, and consistently demonstrate sound judgment, professionalism, and customer service orientation.
Required/Desired Experience:
- 5 years of Enterprise systems monitoring and incident response across Linux and Windows environments. Required
- 5 years of Production operations support for online, batch, and file transfer systems. Required
- 3 years of Batch job scheduling, execution, and failure analysis using enterprise schedulers such as BMC Control-M or equivalent. Required
- 5 years of Root cause analysis and troubleshooting of system, application, and infrastructure issues. Required
- 3 years of ITIL-aligned operational support, including incident, problem, and service request management. Required
- 4 years of Service desk and customer support skills, including clear communication of technical issues to non-technical stakeholders. Required
- 3 years of Operational documentation development and maintenance, including runbooks and playbooks. Required
- 5 years of Ability to work independently while coordinating with cross-functional technical teams. Required
- 5 years of Strong written and verbal communication skills for documenting issues, workflows, and resolutions. Required
- 3 years of Ability to support a 24x7 operations environment, including on-call rotation. Required
- 3 years of UNIX / Linux administration experience, including CRON scheduling and shell scripting (BASH, Perl). Highly desired
- 2 years of Familiarity with enterprise monitoring and alerting tools. Desired
- 2 years of Experience supporting large, multi-user enterprise environments. Desired
- 3 years of Knowledge of application lifecycle support and production readiness practices. Desired
About Vector:
Vector Consulting, Inc., (Headquartered in Atlanta) is an IT Talent Acquisition Solutions firm committed to delivering results. Since our founding in 1990, we have been partnering with our customers, understanding their business, and developing solutions with a commitment to quality, reliability and value. Our continuing growth has been and continues to be built around successful relationships that are based on our organization's operating philosophy and commitment to ** People, Partnerships, Purpose and Performance - THE VECTOR WAY
www.vectorconsulting.com
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