Are you an experienced Lead Computer Operator with a desire to excel? If so, then Talent Software Services may have the job for you! Our client is seeking an experienced Lead Computer Operator to work at their company in Columbia, SC.
Position Summary: Join our dynamic team in Columbia, SC, where your expertise will drive the seamless operation of our computer systems. We are seeking a dedicated professional to oversee the day-to-day activities and assignments of our Computer Operations staff, ensuring efficient and effective performance across all shifts.
Primary Responsibilities/Accountabilities:
- Responsible for the day-to-day operations, ensuring scheduled work is completed on time and managing unscheduled production and maintenance.
- Coordinate with other operators to ensure proper knowledge transfer and task turnover between shifts.
- Identify and resolve computer system problems.
- Train, motivate, and guide assigned staff, providing input to management regarding staff performance.
- Manage daily activities to resolve problems and change management issues, offering advice and guidance to lower-level operators.
- Operate and monitor computer systems and related equipment, ensuring all batch cycles are completed by deadlines.
- Identify, monitor, and diagnose system problems, initiating corrective action where possible.
- Compile and maintain reports related to computer operations, reviewing equipment logs and reports on equipment efficiency.
- Collaborate with IT groups to ensure service objectives are met, recommending quality improvements.
- Oversee daily activities and assignments of helpdesk operations staff (4–6 members)
- Follow up on work performance and productivity
- Manage the day-to-day operations of operators, specialists, and technicians
- Ensure scheduled work is completed on time and handle unscheduled production and maintenance
- Identify and resolve computer system problems
Qualifications:
- Maintains tape libraries
- Monitors computing platforms
- Notifies customers of problems
- Operates console systems
- Troubleshoots computing platforms
- 5 years of experience in the operation and support of various computer systems
Preferred:
- Experience in helpdesk and technical support environments
- CompTIA A Certification preferred (not required)
