Information Technology Help Desk Coordinator

Saltu Staffing • San Diego Metropolitan Area, US • 1d ago

We are seeking a sharp, composed, and service-oriented IT Helpdesk Coordinator to support a law firm during an upcoming office build-out. This is a short-term, hands-on role focused on hardware setup, workstation deployment, and end-user support to ensure attorneys and staff are fully operational from day one.

This position is ideal for someone who thrives in a professional environment, enjoys hands-on technical work, and understands the importance of discretion and white-glove internal support.

Key Responsibilities

Provide hands-on IT support for desktops, laptops, printers, phones, and peripherals
Set up desk stations, workstations, and equipment during office build-out
Configure and deploy new PCs for employees, including software and hardware setup
Support onboarding by coordinating equipment setup with HR and internal teams
Troubleshoot and resolve end-user hardware and software issues efficiently
Escalate complex technical issues while tracking them through resolution
Support conference room audio/visual equipment
Maintain accurate inventory of IT assets
Utilize the helpdesk ticketing system to manage and document requests
Communicate clearly and professionally with attorneys and staff
Maintain confidentiality of firm and client information at all times

Must-Have Qualifications

2+ years of hands-on IT helpdesk or desktop support experience
Strong experience with physical hardware setup (PCs, monitors, printers, phones)
Comfort working on-site in a professional law firm environment
Excellent customer service skills — polished, calm, and professional
Experience supporting end users in high-pressure settings
Ability to work independently with minimal supervision
Strong time management and reliability (punctual attendance required)
Discretion and professionalism when supporting attorneys and staff

Preferred / Nice-to-Have Skills