Sales Representative -- Anindya Mazumdar
Job Description
Looking for a System Administrator to join our growing team. This role involves providing technical support for transit scheduling systems, such as Trapeze or HASTUS, and ensuring effective provisioning, installation, configuration, and maintenance of computer hardware and software, as well as related infrastructure.
What You'll Do
Learn the HASTUS system to provide ongoing support to the Bus and Rail Scheduling Operations teams
Review security scan results and develop mitigation steps for vulnerabilities at the server and application levels
Manage provisioning, installation/configuration, operation, and maintenance of computer hardware/software and infrastructure
Assist and lead teams in migrating existing environments to the cloud using technologies like Azure and OCI
Ensure systems adhere to agency policies, standards, and guidelines
Perform systems administration, engineering, provisioning, operations, support, maintenance, and research for continual innovation
Conduct daily system monitoring to verify hardware integrity, server resources, systems availability, and key processes
Review system and application logs and verify completion of scheduled jobs like backups
Perform regular security monitoring to identify potential intrusions
Handle daily backup operations and file archival/purge as needed
Manage user accounts, including creation, modification, and deletion upon request
Provide Tier III/other support as needed and troubleshoot issues
Diagnose and recover from hardware or software failures, while effectively communicating with stakeholders
Apply OS patches and upgrades regularly, updating administrative tools/utilities as required
Configure and add new services as necessary
Maintain operational documentation and perform performance reporting for capacity planning
What You'll Need
Required:
8+ years of experience managing Windows and Linux systems
8+ years of experience upgrading, installing, and configuring application software and hardware
8+ years of experience in troubleshooting and providing technical support for servers and networks
Strong problem-solving and communication skills
Excellent organizational and time-management skills
Master’s degree in computer science or a related field, or equivalent experience
Preferred:
Expertise in cloud technologies, such as Azure and OCI, and experience migrating environments to the cloud
Familiarity with transit scheduling systems, specifically Trapeze and HASTUS
