Job Summary
As a Cyber Security Technician, you will play a critical role and be responsible for monitoring, detecting, investigating, and responding to cyber threats to safeguard an organization’s IT infrastructure. The role focuses on threat detection, incident response, vulnerability management and analysis, and proactive security improvements to protect sensitive data and ensure continuous security operations in a MSSP environment.
Key Responsibilities
- Proficiency with SIEM tools (StellarCyber, LevelBlue, Splunk, QRadar, etc.), EDR (Crowdstrike, Huntress, SentinelOne) and vulnerability scanners (Tenable, Qualys etc.).
- Conduct incident response, incident investigations and document security incidents and support root cause analysis - may require some rotational on-call and weekend work
- Contribute to developing and tuning security policies, SIEM rules, and detection mechanisms.
- Evaluate and rank security events by their severity and potential impact, thoroughly investigate alerts to validate threats, and respond swiftly to any critical incidents.
- Interface with clients and attend or lead client meetings as necessary.
- Assist in developing and managing incident response plans or runbooks and assist the team in responding to and mitigating security incidents.
- Collaborate with other departments and stakeholders to ensure the integration of security measures into all aspects of the organization's operations.
- Stay up-to-date with the latest cyber security trends, technologies, and best practices.
KEY COMPETENCIES
Technical Proficiency
- Ability to efficiently use security tools, implement and monitor security solutions to ensure the protection of client networks.
Collaboration
- Strong interpersonal and communication skills, particularly in cross-functional teams, to resolve security issues with internal teams and clients.
Problem Solving
- Able to analyze and address security issues quickly and effectively, especially during security incidents or breaches.
Attention to Detail
- Ensures accurate and timely updates to security tickets, proactive measures, and reports, while also considering long-term implications.
Self-Motivation
- Takes the initiative to stay updated on security technologies and independently handles responsibilities, while working well within a team.
Client Focus
- Prioritizes client needs and delivers solutions that enhance security posture and overall client satisfaction.
Adaptability
- Demonstrates flexibility in adjusting to new tools, systems, or processes and in addressing evolving security threats.
Qualifications
Required:
- 3+ years practical experience helpdesk or in cybersecurity, including threat detection, incident response, and vulnerability management.
- Proficiency with SIEM tools (StellarCyber, LevelBlue, Splunk, QRadar, etc.), EDR (Crowdstrike, Huntress, SentinelOne) and vulnerability scanners (Tenable, Qualys etc.).
- Strong understanding of network protocols, operating systems (Windows/Linux), firewalls, IDS/IPS, VPN’s, cloud security platforms (AWS, Azure) and endpoint security solutions.
- Familiarity with security frameworks like MITRE, NIST, ISO 27001, or CIS benchmarks.
- Experience with incident response processes and malware analysis.
- Excellent analytical skills, attention to detail, and ability to work under pressure.
- Strong communication skills to effectively collaborate with technical and non-technical teams
- Having experience in a client-facing role is beneficial for offering insights into the client's security posture
Preferred
- Experience in the cybersecurity or managed services industry.
- Bachelor’s degree in Cybersecurity, Computer Science, or a related field.
- Relevant certifications are a plus, such as CompTIA Security+ or equivalent.
WORK ENVIRONMENT + BENEFITS
Benefits
Netrio offers a hybrid work environment, prioritizing work-life balance, continuous learning, and a supportive team culture. We invest in our people by providing comprehensive benefits, including:
- Competitive salary
- Comprehensive benefits package
- Wellness programs and professional development opportunities.
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.
Netrio is a full-service IT managed service provider (MSP) dedicated to helping mid-market and enterprise organizations modernize, secure, and scale their technology environments. We deliver a comprehensive suite of solutions — from managed IT infrastructure and cybersecurity to cloud, connectivity, voice, and custom application development — all designed to reduce cost and risk while driving innovation, efficiency, and growth. With teams and offices across the U.S. and internationally, and a strong track record of client retention, Netrio combines deep expertise with proactive service to keep businesses running at their best.
