We are looking for a skilled Systems Administrator with expertise in Ivanti Neurons to join our team.
Responsibilities:
• Troubleshoot and resolve issues within Ivanti Neurons, including incident workflows, service requests, and automation processes.
• Implement enhancements to the ServiceWorks Support Portal, improving user experience and optimizing functionality.
• Address backlog items, focusing on usability improvements, notification logic, and workflow routing.
• Develop and refine approval workflows, routing rules, and automated notifications to streamline operations.
• Configure and update Self-Service Portal components, ensuring accurate data display and seamless functionality.
• Analyze and resolve high-priority defects, automation gaps, and communication challenges.
• Prepare detailed documentation, including workflow diagrams, release notes, and configuration logs for future reference.
• Collaborate with teams to ensure adherence to governance standards and deliver project milestones.
• Provide knowledge transfer and training to internal teams to ensure smooth transitions and platform understanding.
• Participate in status reviews, risk assessments, and validation of project outcomes with stakeholders.
• Minimum of 5 years of hands-on experience as an Ivanti Neurons System Administrator.
• Solid understanding of IT Service Management (ITSM) principles, including incident and workflow modules.
• Proficiency in configuring and troubleshooting Ivanti Neurons self-service portals and workflows.
• Demonstrated ability to solve complex technical issues and optimize platform performance.
• Experience working with backlog-driven projects and delivering milestone-based outcomes.
• Strong documentation skills, including workflow creation and release note preparation.
• Excellent communication abilities and capacity to work independently in a remote setting.
• Familiarity with Active Directory, Windows Server, and Windows 10.
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