The PC Technician provides Tier 2 technical support for end-user computing, resolving escalated incidents, and fulfilling service requests to ensure reliable and secure technology operations across the organization.
Responsibilities:
- Provide Tier 2 troubleshooting and incident resolution for hardware, software, and conferencing systems.
- Process incidents and requests via Jira Service Management (or similar ITSM tools).
- Install, configure, and support desktops, laptops, peripherals, printers, and video conferencing equipment.
- Perform software deployments, OS upgrades, and endpoint configuration.
- Deliver deskside and remote support, including break/fix and conference room technology support.
- Provision and manage end-user hardware and accessories.
- Track technology assets through their lifecycle and maintain accurate CMDB and inventory records.
- Participate in IT projects such as device refreshes, migrations, and infrastructure or application upgrades.
- Document solutions, procedures, and best practices; follow IT security and operational policies.
Qualifications:
- 2+ years of experience in desktop support, IT support, or service desk environments.
- Strong knowledge of Windows/macOS, Microsoft 365, and enterprise applications.
- Experience with endpoint management tools (Intune, SCCM, JAMF, etc.).
- Familiarity with ITSM platforms (Jira, ServiceNow, etc.).
- Basic networking knowledge (TCP/IP, VPN, Wi-Fi).
- Excellent communication and customer service skills.
Preferred: CompTIA A+, Network+, Microsoft/Apple certifications; enterprise IT environment experience; conferencing platform support (Teams/Zoom Rooms).
Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.
