Job Details
Description
This position will be responsible for supporting escalated helpdesk and operational work, while learning core systems administration skills including Active Directory lifecycle management, server patching, security alert review, and VMware / NetApp support.)
Duties & Responsibilities
- Support escalated IT requests for corporate, plant, warehouse, and retail environments
- Assist with user lifecycle management (onboarding, offboarding, account changes) in Active Directory
- Perform standard AD tasks (OU, group updates, group policy)
- Review and assist with SIEM / security alert tickets, escalating and documenting as needed
- Support telecom, phone systems, door access systems, printers, and other operational technologies as needed
- Execute and validate server patching and scheduled operations, including AS/400 and backups.
- Assist with VMware vSphere and NetApp storage operational support.
- Coordinate with vendors for tickets, renewals, and invoice audits.
- Contribute to Systems Group projects (upgrades, migrations, audit readiness, tooling improvements)
- Participate in a on‑call rotation (one week on call every five weeks, on-call pay)
Knowledge, Skills And Abilities Required
Education and Experience:
- Associate (2-year) or Bachelor’s (4-year) degree in Information Technology, Information Systems, Computer Science, or related field preferred. Equivalent hands-on experience will be considered.
- 0–2 years of IT support/helpdesk or junior systems administration experience (internships/co-ops welcome).
- Familiarity with Windows environments, Active Directory fundamentals, ticketing systems, and strong customer service skills.
- Prior experience with convenience stores, quick service restaurants or retail desired
Competencies & Capabilities
- Excellent written and verbal communication skills
- Ability to elicit requirements from key stakeholders
- Demonstrate sound judgment as well as apply logical/critical thought processes.
- Strong analytical, problem-solving and organizational skills.
- Strong customer service and business partner orientation.
- Ability to prioritize and demonstrate excellent time management.
Computer/Technical
- Proficiency with Microsoft Office Suite
- Exposure to managing the Windows OS, AD, VMware, NetApp, SIEM/security workflows, patching tools, PowerShell, and entry-level IT certifications.
