POSITION PURPOSE:
The Senior Systems Administrator is responsible for overseeing day-to-day IT operations across the organization. This role supports system administrators, provides direct end-user support, and ensures the stability, security, and performance of all IT systems.
ESSENTIAL FUNCTIONS AND DUTIES:
- Managing and maintaining hardware and software systems
- Removing security threats and malware
- Troubleshooting network failures and researching solutions
- Performing system upgrades, backups, and data recovery
- Assisting in workstation life cycle rotations
- Monitoring servers and minimizing downtime
- Preventing data corruption
- Providing remote and on-site support
- Escalating issues as necessary
- Completing inventory documentation and administrative requests
- Delivering training to other departments
- Assisting with deployment of new software and system upgrades
- Following company procedures when handling financial or identity data
Systems Administration & Infrastructure
- Administer and maintain systems support for software, workstations, and servers
- Test, troubleshoot, diagnose, and resolve hardware and software issues
- Perform upgrades, patches, and updates to production applications and servers
- Configure, monitor, and maintain updated virus protection software
- Perform regular backups and emergency data recovery
- Monitor servers and participate in 24x7 infrastructure monitoring
- Segment networks using switches and WAPs
- Maintain, manage, audit, and support cybersecurity on devices, applications, and appliances
- Remove security threats and malware
Network & Security Systems Knowledge
- Hybrid Cloud / On-Prem Exchange email systems
- Windows Server 2019 administration
- SonicWall and Meraki Firewalls
- Barracuda Full Suite
- Active Directory and Azure AD (users, groups, GPOs)
- Office 365 Admin Dashboard & Licensing
- Office 2019 & O365 applications (Outlook, Word, Excel, PowerPoint)
- Low voltage cabling
- Hybrid Mac/Windows environments (extensive Mac OS knowledge required)
POS & Hospitality Systems (Plus)
- Familiarity with MICROS Simphony, Toast, Square POS
- Provide timely technical support for users
- Deliver white-glove service on-field, over-the-phone, and remote support
- Helpdesk ticketing management, prioritization, and delegation
Leadership & Project Management
- Manage & provide mentoring and technical guidance to IT staff/team
- Project management from start to completion
- Roll up sleeves to support business needs
- Create and revise technical documentation
- Document system and network infrastructure, applications, and configurations
- Maintain procedural documentation for IT operations
- Travel to multiple NYC and NJ locations to work varying schedules as business demands require to attend required meetings and/or training sessions
- Strong troubleshooting skills & problem solving abilities
- Ability to prioritize and multitask in fast-paced, high-pressure environments
- High attention to detail
- Strong written and verbal communication skills
KNOWLEDGE, EXPERIENCE AND SKILLS:
- Minimum 7 years IT experience required
- Bachelor’s degree in Computer Science, Information Technology, or related field preferred
- Proven IT work experience required
- Prior management experience required
- Must comply with all Cipriani rules and regulations
- Subject to disciplinary action for violations
- Must maintain neat, clean, well-groomed appearance
- Must obtain/maintain required licenses or permits
PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION:
- Ability to stand for extended periods and work in a fast-paced environment.
- Endurance to withstand long hours of standing, walking, and repetitive motions.
- Lift and carry objects, weighing up to 50 pounds.
- Flexibility to bend, stoop, reach, and perform physical tasks.
- Adherence to proper lifting techniques and ergonomics to prevent strain or injury while performing job duties.
INTENT AND FUNCTION OF JOB DESCRIPTIONS
All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Job descriptions are not intended as and do not create employment contracts. The organization maintains its status as an at-will employer.
Cipriani is an equal opportunity employer.
